topic ArcReader 10 SP3-Markup Tool Does Not Draw in ArcReader Questions

ArcReader 10 SP3-Markup Tool Does Not Draw

JoshuaThompson2 — Mon, 05 Dec 2011 16:32:53 GMT

I recently upgraded from ArcReader 9.3.1 to ArcReader 10 SP3. I tried using the markup tool and highlighter tool, but neither would draw anything. Does anyone know a solution for this? Thanks!

Josh

Re: ArcReader 10 SP3-Markup Tool Does Not Draw

SteveSchunzel — Tue, 03 Jan 2012 13:52:06 GMT

I'm having the same problem. Did you ever find a solution?

Re: ArcReader 10 SP3-Markup Tool Does Not Draw

SteveSchunzel — Tue, 03 Jan 2012 17:28:16 GMT

From Esri Support:
This is a known bug introduced with service pack 3:

Known Bug ID
[#NIM074479 Mark up tools (Red Line tool) no longer work after installing SP3 for ArcReader 10. ]

Workarounds are:
1. Uninstalling SP3
2. When service pack 3 is installed go to Tools > Markup, then choose the color. This will allow you to change the color and use the markup tools. You will notice buggy behavior with this workaround. As this may not be the most feasible workaround, I still recommend uninstalling the service packs.