topic Problems loading ArcPad onto mobile device in ArcPad Questions

Problems loading ArcPad onto mobile device

MeredithBryant — Wed, 30 Jan 2013 12:39:30 GMT

I am having trouble downloading ArcPad10 and Field tools for ArcPad onto my new windows mobile device.
The device is a Topcon GRS-1 GPS unit. Evertime I try to load ArcPad onto the device from my Windows 7 computer (I also tried on a Windows XP system-same problem), it starts to download, but about a minute in I receive a message on the computer screen that says connection has been lost between the device and the computer, to reconnect the device and try again. The GPS unit is connected by USB. When I unconnect and reconnect the device, the computer gives me a message stating that it doesn't recognize the device.
If I reset the GPS, the computer will recognize it but as soon as I try to load any software the same thing happens all over again.

Things I have tried and our IT people have tried: (none have worked)
using a different computer
using a different USB cable
installing drivers(computer says the current driver is installed)
Resetting the unit
uninstalling ArcPad and re-installing

The system on the device is Windows Mobile 6.1 and it had ArcPad on it at one time, however it was accidentally removed when trying to solve the problem.

No one seems to know what to do about this. Has anyone had this problem or have any ideas of how to fix it? I would greatly appreciate any assistance!
I'm not sure if the problem is with ArcPad or with the device...
Thank you,
MB

Re: Problems loading ArcPad onto mobile device

HannahFerrier — Sun, 03 Feb 2013 21:38:48 GMT

If you are having connectivity issues, you always have the option to copy the ArcPad Application.ARM.CAB file (found in the C:\Program Files\ArcGIS\ArcPad10.0\CABs Folder) onto your device using an SD Card.

Then, on your Windows Mobile Device, simply select the .CAB file in File Explorer to install ArcPad.

You could also try an uninstall/reinstall of Windows Mobile Device Centre/ActiveSync or a hard reset of your device to fix your connectivity issues...

Hope this helps,

Hannah

Re: Problems loading ArcPad onto mobile device

MeredithBryant — Mon, 04 Feb 2013 11:03:33 GMT

Thank you Hannah. Good idea-I will use a SD card.
I tried the hard reset and un-installing/re-installing windows device center-but neither worked to fix the connectivity issues.
Thanks again.