topic ArcMap starts splash screen and goes to Loading Document then fails in ArcMap Questions

ArcMap starts splash screen and goes to Loading Document then fails

RickCheney — Thu, 26 Oct 2017 01:53:02 GMT

I am running Windows 7 and ArcGIS 10.4.1 ArcMap was working fine but now when I try to start ArcMap the splash screen pops up and goes to Loading Document then disappears. I found some info relating this to the version of Python but I don't know how to tell which version of Python I am using with ArcMap.

Any ideas to solve or at least troubleshoot the problem?

Re: ArcMap starts splash screen and goes to Loading Document then fails

RebeccaStrauch__GISP — Thu, 26 Oct 2017 01:56:43 GMT

If it was working, an just started acting up, always try https://community.esri.com/docs/DOC-2121?sr=search&searchId=a81cda47-f449-42b7-bf59-209991618a8a&searchIndex=4‌ as the first step. (After a reboot of course).

Re: ArcMap starts splash screen and goes to Loading Document then fails

RickCheney — Thu, 26 Oct 2017 03:05:10 GMT

Thank you! I could not find the files listed at the link. I went to Windows control panel and Programs and Features and selected ArcGIS 10.4.1 for Desktop and clicked Uninstall and then selected Modify, I selected Python and something like this feature not available (or whatever), which uninstalled only the Python part of ArcGIS. Then, I restarted the computer, went back to control panel, programs and features, selected ArcGIS again and modify and this time I selected Python and the option to make it available all the time (something like Run from this computer). Restarted the computer again and ArcMap started normally.