topic Basemap thumbnails do not appear in ArcMap 'Add basemap' window in ArcMap Questions https://community.esri.com/t5/arcmap-questions/basemap-thumbnails-do-not-appear-in-arcmap-add/m-p/306948#M706 <HTML><HEAD></HEAD><BODY><P><EM>I have a customer who has an issue with Add Basemaps in ArcMap 10.3.&nbsp; The basemaps window pops up, but with nothing in it (i.e. no thumbnails).&nbsp; The same is true of 'Add data from ArcGIS Online'.&nbsp; I read and tried every suggested remedy to no avail.&nbsp; The machine is&nbsp;on a LAN behind a corporate firewall</EM>, but that doesn't seem to be at play, since I can log in with my user ID and pull up basemap thumbnails in the same ArcMap installation&nbsp;just fine.&nbsp; I can also add the basemap service&nbsp;as a Database Server Connection and basemaps can be loaded directly just fine.&nbsp; We can log in to both private and enterprise AGOL accounts from the File &gt; Sign In menu option, but still no thumbnails.&nbsp; If we try to sign in with the 'Sign In' button from the AGOL popup window (empty of tumbnails of course), however, ArcMap terminates, with the standard unexpected termination message.</P><P></P><P>One curiosity is that when I monitor the http traffic (using Fiddler), I notice that, with a user ID that works, you get the normal traffic requesting the service and downloads of each of the thumbnails, but when we are logged in as the problem user, there is no http traffic at all registered in Fiddler when 'Add basemap' is clicked,&nbsp;even though&nbsp;the (empty) basemap window pops up.</P><P></P><P>Can anyone tell me what the program flow is when the 'Add Basemap' function is selected?&nbsp; What could possibly stop ArcMap from even trying to connect to AGOL (e.g. no message traffic appearing in Fiddler)?&nbsp; I suspect a user setting somewhere, but I've tried renaming the ESRI folders in the Users\&lt;user id&gt;\AppData\Roaming\ESRI and HKEY_CURRENT_USER\SOFTWARE\ESRI folders, without effect.&nbsp; IE Options "Automatically detect settings" is also unchecked.</P></BODY></HTML> Mon, 04 Jun 2018 19:40:39 GMT PaulGiers2 2018-06-04T19:40:39Z Basemap thumbnails do not appear in ArcMap 'Add basemap' window https://community.esri.com/t5/arcmap-questions/basemap-thumbnails-do-not-appear-in-arcmap-add/m-p/306948#M706 <HTML><HEAD></HEAD><BODY><P><EM>I have a customer who has an issue with Add Basemaps in ArcMap 10.3.&nbsp; The basemaps window pops up, but with nothing in it (i.e. no thumbnails).&nbsp; The same is true of 'Add data from ArcGIS Online'.&nbsp; I read and tried every suggested remedy to no avail.&nbsp; The machine is&nbsp;on a LAN behind a corporate firewall</EM>, but that doesn't seem to be at play, since I can log in with my user ID and pull up basemap thumbnails in the same ArcMap installation&nbsp;just fine.&nbsp; I can also add the basemap service&nbsp;as a Database Server Connection and basemaps can be loaded directly just fine.&nbsp; We can log in to both private and enterprise AGOL accounts from the File &gt; Sign In menu option, but still no thumbnails.&nbsp; If we try to sign in with the 'Sign In' button from the AGOL popup window (empty of tumbnails of course), however, ArcMap terminates, with the standard unexpected termination message.</P><P></P><P>One curiosity is that when I monitor the http traffic (using Fiddler), I notice that, with a user ID that works, you get the normal traffic requesting the service and downloads of each of the thumbnails, but when we are logged in as the problem user, there is no http traffic at all registered in Fiddler when 'Add basemap' is clicked,&nbsp;even though&nbsp;the (empty) basemap window pops up.</P><P></P><P>Can anyone tell me what the program flow is when the 'Add Basemap' function is selected?&nbsp; What could possibly stop ArcMap from even trying to connect to AGOL (e.g. no message traffic appearing in Fiddler)?&nbsp; I suspect a user setting somewhere, but I've tried renaming the ESRI folders in the Users\&lt;user id&gt;\AppData\Roaming\ESRI and HKEY_CURRENT_USER\SOFTWARE\ESRI folders, without effect.&nbsp; IE Options "Automatically detect settings" is also unchecked.</P></BODY></HTML> Mon, 04 Jun 2018 19:40:39 GMT https://community.esri.com/t5/arcmap-questions/basemap-thumbnails-do-not-appear-in-arcmap-add/m-p/306948#M706 PaulGiers2 2018-06-04T19:40:39Z Re: Basemap thumbnails do not appear in ArcMap 'Add basemap' window https://community.esri.com/t5/arcmap-questions/basemap-thumbnails-do-not-appear-in-arcmap-add/m-p/306949#M707 <HTML><HEAD></HEAD><BODY><P>I am currently experiencing this issues with 10.5.1. Were you ever able to resolve it?</P></BODY></HTML> Thu, 01 Nov 2018 18:44:12 GMT https://community.esri.com/t5/arcmap-questions/basemap-thumbnails-do-not-appear-in-arcmap-add/m-p/306949#M707 PatrickYoung 2018-11-01T18:44:12Z Re: Basemap thumbnails do not appear in ArcMap 'Add basemap' window https://community.esri.com/t5/arcmap-questions/basemap-thumbnails-do-not-appear-in-arcmap-add/m-p/306950#M708 <HTML><HEAD></HEAD><BODY><P><SPAN class="" lang="en"><SPAN>In my case the same issue occurred login the Portal for ArcGIS account in the ArcMap</SPAN><BR /><SPAN class="">This was because the Basemap group was shared only group member.<BR /></SPAN></SPAN></P></BODY></HTML> Fri, 02 Nov 2018 01:18:35 GMT https://community.esri.com/t5/arcmap-questions/basemap-thumbnails-do-not-appear-in-arcmap-add/m-p/306950#M708 Su-hyunPark 2018-11-02T01:18:35Z