topic Re: Find Tool Locking Up ArcMap 10.3.1 in ArcMap Questions

Find Tool Locking Up ArcMap 10.3.1

GlennG — Tue, 11 Sep 2018 11:43:44 GMT

I'm using my find tool like I've done in the past to search for a record and then have the tool zoom to that feature. Everything is the same as in the past until I try to left click on the found feature so that I can zoom to that feature. When I right click on the found record, I just get the turning wheel of death. No options pop up, and the software seems to lock up. Anyone ever have this issue just start out of the blue???

Re: Find Tool Locking Up ArcMap 10.3.1

DanPatterson_Retired — Tue, 11 Sep 2018 12:21:59 GMT

If upgrade in arcmap is possible...

BUG-000090993: The Find tool in ArcMap hangs or crashes when used o..

fixed in 10.4

or...

Instead of searching through all fields with the Find tool, specify a search field.

Re: Find Tool Locking Up ArcMap 10.3.1

MichaelVolz — Tue, 11 Sep 2018 13:07:04 GMT

Are you searching data in an SDE Oracle database?

Re: Find Tool Locking Up ArcMap 10.3.1

GlennG — Tue, 11 Sep 2018 13:12:06 GMT

The data is in a file geodatabase, but not on a server. I also tried to export the data from the gdb into a shapefile to see if it was an issue with the gdb, but still had the issue.

Glenn Gorman

GIS Analyst, Planning

Charles County Government

200 Baltimore Street

LaPlata, MD 20646

(301)396-5845

Re: Find Tool Locking Up ArcMap 10.3.1

MichaelVolz — Tue, 11 Sep 2018 13:15:59 GMT

That is interesting because the bug is associated with an Oracle database, but it does appear to be wider in scope than the bug documentation. This bug would only be fixed with an upgrade unless you specify a field and 10.3.1 is getting dated at this point. Do you have the ability to upgrade your GIS software?

Re: Find Tool Locking Up ArcMap 10.3.1

GlennG — Tue, 11 Sep 2018 13:22:18 GMT

Unfortunately, The folks in my IT department control version updates. We always seem to lag quite a bit as far as updates. I’ve been told they like to wait for bugs to be ironed out with newer versions, and then there have been other issues I think. But I’ll check with IT and see what plans are in the works to get an update.

Thanks

Re: Find Tool Locking Up ArcMap 10.3.1

RandallWilliams — Tue, 11 Sep 2018 14:01:29 GMT

If it helps to support an upgrade case, ArcGIS 10.3.1 will be in mature support in December of this year, meaning no new patches or service packs will be released for this version.

https://support.esri.com/en/Products/Desktop/arcgis-desktop/arcmap/10-3-1#product-support

Re: Find Tool Locking Up ArcMap 10.3.1

GlennG — Tue, 11 Sep 2018 14:09:47 GMT

Dan, we should probably upgrade. And it is crashing when a field is specified.

Thanks.

Re: Find Tool Locking Up ArcMap 10.3.1

GlennG — Tue, 11 Sep 2018 14:10:54 GMT

Thanks for the info.

Re: Find Tool Locking Up ArcMap 10.3.1

MichaelVolz — Tue, 11 Sep 2018 14:14:25 GMT

I would recommend upgrading your license manager first to possibly the latest version possible (LM 2018.0) so you can support up to ArcMap 10.6.1 and Pro 2.2.2 (even you you haven't started using it). Then install ArcMap 10.x on a test computer to see if it fixes your issue before beginning an upgrade of your entire org.

Re: Find Tool Locking Up ArcMap 10.3.1

DanPatterson_Retired — Tue, 11 Sep 2018 21:30:43 GMT

Upgrade... and get moving on ArcGIS Pro

Re: Find Tool Locking Up ArcMap 10.3.1

GlennG — Tue, 18 Sep 2018 18:16:12 GMT

We upgraded to 10.4.1 and the find tool is currently operating correctly. An upgrade to 10.6.1 will occur once IT has things straight with other server and software issues.

Thanks to all who commented.