topic Re: Authorization error with installation on new computer in ArcMap Questions

Authorization error with installation on new computer

hughesmichael — Mon, 18 May 2026 17:15:16 GMT

I am trying to install ArcGIS Desktop (10.8.1 and even tried 10.8.2) and each time when it comes to authorization, and I put in either our current .prvc or current ESU ID, I get the following error (see attached). 7054: The requested count exceeds the fulfilled amount.

I know it has to do with the license on my old file is still active, but I can't seem to delete anything off of MyEsri to see if I can open it in order to get the program activated. Any thoughts?

Re: Authorization error with installation on new computer

JimCousins — Mon, 18 May 2026 17:32:50 GMT

hughesmichael, you need to release the license from your old PC before you can use it to activate the software on your new pc.

on your old pc > start arcgis administrator > select Support Operations > select Deauthorize.

This will release the license and allow you to use it on your new pc to authorize the software there.

Regards,

Jim

Re: Authorization error with installation on new computer

hughesmichael — Mon, 18 May 2026 17:35:56 GMT

Hi Jim,

I realize this but unfortunately, I no longer have access to my old PC. Is there an alternative?

Thanks,
Mike

Re: Authorization error with installation on new computer

JimCousins — Mon, 18 May 2026 17:51:34 GMT

Yes.

You need to login to your organization Profile, select the three horizontal lines at the top to see more options, go to Licensing Tools >Recover Lost Licenses.

Run through that, and it should enable your lost license for use.

Re: Authorization error with installation on new computer

hughesmichael — Mon, 18 May 2026 19:56:40 GMT

Thanks, Jim!