topic Re: I need to remove permanent License from one PC that is not available. in ArcMap Questions

I need to remove permanent License from one PC that is not available.

JuanLezcano — Thu, 15 Aug 2024 21:21:26 GMT

Hi everyone

I am attempting to reclaim two perpetual licenses from two separate PCs. One PC is no longer operational, while I still have access to the other. We utilized a local server as the original repository for these licenses, but unfortunately, I'm unable to retrieve them. Furthermore, I have access to server too.

Re: I need to remove permanent License from one PC that is not available.

DanPatterson — Thu, 15 Aug 2024 21:23:44 GMT

You have to contact tech support.

Re: I need to remove permanent License from one PC that is not available.

JuanLezcano — Thu, 15 Aug 2024 21:47:01 GMT

Hi Dan, thanks for the info, I don't have any information on how to request this help, since I'm entering this company as a new IT and there is no documentation on this matter. It's very possible that they don't even have an account directly, they could have already acquired the software through a third party.

Re: I need to remove permanent License from one PC that is not available.

ShaneONeill_144 — Tue, 20 Aug 2024 12:01:44 GMT

The licenses would need to be recovered via MyEsri - https://support.esri.com/en-us/knowledge-base/how-to-recover-lost-licenses-from-my-esri-000016186

I would recommend speaking with your management to see if they have any record of this, and if they are not able to help, please contact your local Esri distributor.