https://community.esri.com/t5/arcmap-questions/basemaps-not-loading-and-crashing-arcmap/m-p/1356236#M4698 <P>It's suddenly started working again. I'm not sure what happened. I just created another mxd document in a different folder and the basemap loaded in it. Then I went back to check the other document where I'd had the problem a few days ago and the basemap loaded there too.</P><P>I'll attach a screenshot&nbsp;of the issue in case it happens again.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2023-12-01 154744.png" style="width: 999px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/87881i963641DC32E47938/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2023-12-01 154744.png" alt="Screenshot 2023-12-01 154744.png" /></span>&nbsp;</P> Mon, 04 Dec 2023 12:21:14 GMT AnnaNicolaC 2023-12-04T12:21:14Z https://community.esri.com/t5/arcmap-questions/basemaps-not-loading-and-crashing-arcmap/m-p/1355643#M4692 <P>Hello,</P><P><BR />This problem has just started. I try to load a basemap, it doesn't load, the globe spins for a long time. If there are other layers loaded the map area goes all white and non of my layers are visible.</P><P><BR />Sometimes ArcMap crashes and Windows stops responding while trying to load the basemap.<BR />It happens in new mxd documents and in old documents that previously loaded base maps with no problem.</P><P><BR />I'm using ArcMap in ArcGIS Desktop 10.8.2 If anyone can help, I'd be grateful.</P><P>&nbsp;</P><P>Thanks in advance</P><P>&nbsp;</P> Fri, 01 Dec 2023 13:50:38 GMT https://community.esri.com/t5/arcmap-questions/basemaps-not-loading-and-crashing-arcmap/m-p/1355643#M4692 AnnaNicolaC 2023-12-01T13:50:38Z https://community.esri.com/t5/arcmap-questions/basemaps-not-loading-and-crashing-arcmap/m-p/1356236#M4698 <P>It's suddenly started working again. I'm not sure what happened. I just created another mxd document in a different folder and the basemap loaded in it. Then I went back to check the other document where I'd had the problem a few days ago and the basemap loaded there too.</P><P>I'll attach a screenshot&nbsp;of the issue in case it happens again.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2023-12-01 154744.png" style="width: 999px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/87881i963641DC32E47938/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2023-12-01 154744.png" alt="Screenshot 2023-12-01 154744.png" /></span>&nbsp;</P> Mon, 04 Dec 2023 12:21:14 GMT https://community.esri.com/t5/arcmap-questions/basemaps-not-loading-and-crashing-arcmap/m-p/1356236#M4698 AnnaNicolaC 2023-12-04T12:21:14Z