https://community.esri.com/t5/arcmap-questions/add-data-from-arcgis-online-add-basemap-in-active/m-p/1103956#M3032 Your problem can be caused by a number of reasons. A good troubleshooting guide is provided at:<BR /><A href="https://support.esri.com/en/technical-article/000013300" target="_blank">https://support.esri.com/en/technical-article/000013300</A><BR /> Fri, 01 Oct 2021 14:57:04 GMT GeraldBartz 2021-10-01T14:57:04Z https://community.esri.com/t5/arcmap-questions/add-data-from-arcgis-online-add-basemap-in-active/m-p/1103872#M3029 <P>Dear All,</P><P>I am a student studying the GIS Specliaztion course at the Coursera portal. I got 1-year learning license. but after installing the desktop version ( ArcGIS 10.6) b<STRONG>oth add base map and add data from ArcGIS online</STRONG> are <STRONG>not active. </STRONG>Can anyone please help to activate these two options?&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Mohamedhared22_0-1633075498017.png" style="width: 400px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/24345i246FB60FFBDED34B/image-size/medium?v=v2&amp;px=400" role="button" title="Mohamedhared22_0-1633075498017.png" alt="Mohamedhared22_0-1633075498017.png" /></span></P><P>&nbsp;</P> Fri, 01 Oct 2021 08:08:52 GMT https://community.esri.com/t5/arcmap-questions/add-data-from-arcgis-online-add-basemap-in-active/m-p/1103872#M3029 Mohamedhared22 2021-10-01T08:08:52Z https://community.esri.com/t5/arcmap-questions/add-data-from-arcgis-online-add-basemap-in-active/m-p/1103886#M3030 <P>Close all ArcGIS Applications.</P><P>- Install&nbsp;<A href="https://support.esri.com/en/download/7666" target="_self">ArcGIS Desktop TLS Patch</A>&nbsp;for ArcGIS Desktop 10.6.1?</P><P>- Ensure your system is connected to internet</P><P>- Open ArcMap. If the issue still persists, "Run Connection Test..." from the ArcGIS (Globe) icon in Taskbar.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="JayantaPoddar_0-1633085045315.png" style="width: 400px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/24348i6B0D0E50302A063B/image-size/medium?v=v2&amp;px=400" role="button" title="JayantaPoddar_0-1633085045315.png" alt="JayantaPoddar_0-1633085045315.png" /></span></P><P>Share the results of the tests performed. e.g.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="JayantaPoddar_1-1633085253605.png" style="width: 400px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/24349iFF2E71A2C37E612C/image-size/medium?v=v2&amp;px=400" role="button" title="JayantaPoddar_1-1633085253605.png" alt="JayantaPoddar_1-1633085253605.png" /></span></P><P>&nbsp;More troubleshooting steps can be found here&nbsp;<A href="https://community.esri.com/t5/esri-technical-support-blog/troubleshooting-issues-adding-arcgis-online/ba-p/900112" target="_blank">Troubleshooting issues adding ArcGIS Online basema... - Esri Community</A></P> Fri, 01 Oct 2021 10:48:48 GMT https://community.esri.com/t5/arcmap-questions/add-data-from-arcgis-online-add-basemap-in-active/m-p/1103886#M3030 JayantaPoddar 2021-10-01T10:48:48Z https://community.esri.com/t5/arcmap-questions/add-data-from-arcgis-online-add-basemap-in-active/m-p/1103891#M3031 <P>Many Thanks. Perfect Solution. It worked well.&nbsp;</P> Fri, 01 Oct 2021 11:06:48 GMT https://community.esri.com/t5/arcmap-questions/add-data-from-arcgis-online-add-basemap-in-active/m-p/1103891#M3031 Mohamedhared22 2021-10-01T11:06:48Z https://community.esri.com/t5/arcmap-questions/add-data-from-arcgis-online-add-basemap-in-active/m-p/1103956#M3032 Your problem can be caused by a number of reasons. A good troubleshooting guide is provided at:<BR /><A href="https://support.esri.com/en/technical-article/000013300" target="_blank">https://support.esri.com/en/technical-article/000013300</A><BR /> Fri, 01 Oct 2021 14:57:04 GMT https://community.esri.com/t5/arcmap-questions/add-data-from-arcgis-online-add-basemap-in-active/m-p/1103956#M3032 GeraldBartz 2021-10-01T14:57:04Z