https://community.esri.com/t5/arcmap-questions/arcgis-desktop-crashes-when-adding-the-basemap/m-p/1086608#M2845 <P>See this technical article:&nbsp;<A href="https://support.esri.com/en/Technical-Article/000013989" target="_blank">https://support.esri.com/en/Technical-Article/000013989</A></P><P>Also, ArcGIS Desktop <A href="https://support.esri.com/en/Products/Desktop/arcgis-desktop/arcmap/10-8-1#product-support" target="_blank" rel="noopener">10.2 is retired</A>.&nbsp; If possible, please upgrade to a supported version.</P><P>Hope this helps!</P> Fri, 06 Aug 2021 14:41:40 GMT KoryKramer 2021-08-06T14:41:40Z https://community.esri.com/t5/arcmap-questions/arcgis-desktop-crashes-when-adding-the-basemap/m-p/1086589#M2844 <P>Hello All</P><P>ArcGIS desktop 10.2 is crashing when adding a basemap, I get an error that ArcGIS has encountered a serious application problem. See attached the error. Please help.</P><P>Regards</P><P>Mwape</P> Fri, 06 Aug 2021 14:12:07 GMT https://community.esri.com/t5/arcmap-questions/arcgis-desktop-crashes-when-adding-the-basemap/m-p/1086589#M2844 MwapeSomanje 2021-08-06T14:12:07Z https://community.esri.com/t5/arcmap-questions/arcgis-desktop-crashes-when-adding-the-basemap/m-p/1086608#M2845 <P>See this technical article:&nbsp;<A href="https://support.esri.com/en/Technical-Article/000013989" target="_blank">https://support.esri.com/en/Technical-Article/000013989</A></P><P>Also, ArcGIS Desktop <A href="https://support.esri.com/en/Products/Desktop/arcgis-desktop/arcmap/10-8-1#product-support" target="_blank" rel="noopener">10.2 is retired</A>.&nbsp; If possible, please upgrade to a supported version.</P><P>Hope this helps!</P> Fri, 06 Aug 2021 14:41:40 GMT https://community.esri.com/t5/arcmap-questions/arcgis-desktop-crashes-when-adding-the-basemap/m-p/1086608#M2845 KoryKramer 2021-08-06T14:41:40Z