Adding basemap prevents zoom redraws

DavidFoster2 — Mon, 24 Sep 2018 04:14:12 GMT

Adding any basemap to a map document causes map zooms to be delayed UNTIL panning performed. Problem worsens with subsequent pans until even pans quit working.

Removing the basemap does NOT correct problem (and basemap remains on screen)

Starting a new map document does NOT correct the problem

All basemaps cause the problem

Redraw has no effect at all

All zooms delayed until pan...extents, zoom layer, zoom in zoom out, map scale....

Even if Basemap is the only data in the document, the problem exists

Hardware acceleration does NOT improve or worsen problem

Only way I've found to solve problem is restart ArcMap

Other mapping applications (Google maps, Caltopo, OpenStreetMap) run flawlessly

ArcMap 10.6.1, installed ~ 2 weeks ago, newbie user

Windows 10 Home

Lenovo Laptop, I5 processor, 8MB DDR4 memory, NVIDIA Mx130 graphics with 2GB GDDR5

Gigabit ethernet

Re: Adding basemap prevents zoom redraws

DavidFoster2 — Fri, 12 Oct 2018 19:52:42 GMT

Called ESRI techspport who suggested some potential workarounds. Part of this blog: https://community.esri.com/groups/technical-support/blog/2013/04/01/having-issues-adding-arcgis-online-basemaps-to-arcmap/

item #5 was the successful workaround. So adding a basemap via GIS server connection. Unknown why the "add basemap" approach didn't work

topic Adding basemap prevents zoom redraws in ArcMap Questions

Adding basemap prevents zoom redraws

Re: Adding basemap prevents zoom redraws