ArcMap's html popup won't launch document

DianaHutt — Fri, 15 Mar 2019 23:00:54 GMT

Hello, I am new here and need a little help. I have one ArcMap desktop 10.4 user that cannot get her html tool to launch the .pdf.

I have installed ArcMap desktop 100 times and never had this problem. Our IT department states the machines are all set up the same so it can’t be a setting issue.

Here are some things I know:

-IT states this computer is set up identical to all others that run successfully.

-We use the html pop up on our “Structure” and “Parcel” Layers. It works with everyone but hers.

-She can use the html popup tool but it will not launch the .pdf in internet explorer like all other machines

-After the initial install I can launch the html ONCE and it works (successfully launching .pdf with IE).

-I can restart ArcMap a few times and get the one initial launch and then it quits all together. (the tool will not launch the .pdf)

-I have uninstalled completely ArcMap and it will work once again like the above mention.

-I have tested other known–to-work scrips with no help.

-Using other known successful .mxds do not solve the problem.

-I have tried creating from scratch a new .mxd and it still does not work.

-IT has looked to make sure her setting with Adobe and IE are the same across machines.

-We have made sure extensions are opened with the correct application.

-I have match ArcMap Options with other known successful users with no improvement.

-We have tested other successful scripts with no luck in getting it to launch.

Is there something I am missing? Is there something else I can check? I know the script is fine and feel like ArcMap will not correctly launch the .pdf.

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ArcMap's html popup won't launch document