topic Re: Workforce Location with Ipads in ArcGIS Workforce Questions https://community.esri.com/t5/arcgis-workforce-questions/workforce-location-with-ipads/m-p/820183#M902 <HTML><HEAD></HEAD><BODY><P>No luck with a restart sadly. Still not reporting</P></BODY></HTML> Tue, 25 Aug 2020 13:57:30 GMT Anonymous User 2020-08-25T13:57:30Z Workforce Location with Ipads https://community.esri.com/t5/arcgis-workforce-questions/workforce-location-with-ipads/m-p/820179#M898 <HTML><HEAD></HEAD><BODY><P>Hello,</P><P></P><P>Workforce Classic projects are no longer recording workers location history on Ipads, but they are recorded when using an Android device. We noticed the Ipads no longer send any location data for history back to workforce, even though they have in the past. Ipads still update and refresh the working status as well as the last edit time. However, the location history layer does not receive any updates. We just noticed this change this month, August 2020. Any insight would be helpful, havent been able to find many answers on this particular problem.</P></BODY></HTML> Mon, 24 Aug 2020 16:05:12 GMT https://community.esri.com/t5/arcgis-workforce-questions/workforce-location-with-ipads/m-p/820179#M898 Anonymous User 2020-08-24T16:05:12Z Re: Workforce Location with Ipads https://community.esri.com/t5/arcgis-workforce-questions/workforce-location-with-ipads/m-p/820180#M899 <HTML><HEAD></HEAD><BODY><P>Hi Matthew,</P><P></P><P>We haven't made any changes to the iOS release of Workforce classic so I don't think this would be an app issue.&nbsp; Can you confirm that location tracking is still enabled for the Project?</P><P></P><P>What release of iOS are you running on the devices?</P><P></P><P>Craig</P></BODY></HTML> Mon, 24 Aug 2020 21:20:20 GMT https://community.esri.com/t5/arcgis-workforce-questions/workforce-location-with-ipads/m-p/820180#M899 CraigGillgrass 2020-08-24T21:20:20Z Re: Workforce Location with Ipads https://community.esri.com/t5/arcgis-workforce-questions/workforce-location-with-ipads/m-p/820181#M900 <HTML><HEAD></HEAD><BODY><P>Location tracking is enabled, it has no problem tracking our android devices. All the Ipads are currently running 13.6.1. They were all updated to the most recent iOS.</P></BODY></HTML> Tue, 25 Aug 2020 12:25:19 GMT https://community.esri.com/t5/arcgis-workforce-questions/workforce-location-with-ipads/m-p/820181#M900 Anonymous User 2020-08-25T12:25:19Z Re: Workforce Location with Ipads https://community.esri.com/t5/arcgis-workforce-questions/workforce-location-with-ipads/m-p/820182#M901 <HTML><HEAD></HEAD><BODY><P>Matthew,</P><P></P><P>Can you try restarting the iOS devices and seeing if that resolves the issue?&nbsp; We have seen cases with iOS where, following an update, location tracking has stopped working.</P><P></P><P>Craig</P></BODY></HTML> Tue, 25 Aug 2020 13:36:42 GMT https://community.esri.com/t5/arcgis-workforce-questions/workforce-location-with-ipads/m-p/820182#M901 CraigGillgrass 2020-08-25T13:36:42Z Re: Workforce Location with Ipads https://community.esri.com/t5/arcgis-workforce-questions/workforce-location-with-ipads/m-p/820183#M902 <HTML><HEAD></HEAD><BODY><P>No luck with a restart sadly. Still not reporting</P></BODY></HTML> Tue, 25 Aug 2020 13:57:30 GMT https://community.esri.com/t5/arcgis-workforce-questions/workforce-location-with-ipads/m-p/820183#M902 Anonymous User 2020-08-25T13:57:30Z Re: Workforce Location with Ipads https://community.esri.com/t5/arcgis-workforce-questions/workforce-location-with-ipads/m-p/820184#M903 <HTML><HEAD></HEAD><BODY><P>Matthew,</P><P></P><P>When you mention that:</P><BLOCKQUOTE class="jive_macro_quote jive-quote jive_text_macro"><SPAN style="background-color: #ffffff;">Ipads still update and refresh the working status as well as the last edit time.</SPAN></BLOCKQUOTE><P>Can you confirm that, the worker location is updating?</P><P></P><P>Craig</P></BODY></HTML> Tue, 25 Aug 2020 16:28:48 GMT https://community.esri.com/t5/arcgis-workforce-questions/workforce-location-with-ipads/m-p/820184#M903 CraigGillgrass 2020-08-25T16:28:48Z Re: Workforce Location with Ipads https://community.esri.com/t5/arcgis-workforce-questions/workforce-location-with-ipads/m-p/820185#M904 <HTML><HEAD></HEAD><BODY><P>It is updating and moving as well. But nothing changes in the location layer. So the workers layer can update and get new locations but the location tracking layer does not update or change at all.</P></BODY></HTML> Tue, 25 Aug 2020 17:13:43 GMT https://community.esri.com/t5/arcgis-workforce-questions/workforce-location-with-ipads/m-p/820185#M904 Anonymous User 2020-08-25T17:13:43Z Re: Workforce Location with Ipads https://community.esri.com/t5/arcgis-workforce-questions/workforce-location-with-ipads/m-p/820186#M905 <HTML><HEAD></HEAD><BODY><P>Any update or news on this?&nbsp; Still havent been able to get iphone or ipads to update any location information.&nbsp;</P></BODY></HTML> Tue, 06 Oct 2020 15:35:19 GMT https://community.esri.com/t5/arcgis-workforce-questions/workforce-location-with-ipads/m-p/820186#M905 Anonymous User 2020-10-06T15:35:19Z Re: Workforce Location with Ipads https://community.esri.com/t5/arcgis-workforce-questions/workforce-location-with-ipads/m-p/820187#M906 <HTML><HEAD></HEAD><BODY><P>Matthew, no, we haven't received any other reports like this - that I'm aware of.</P><P></P><P>At this point, I believe your best course of action is to contact Technical Support.</P><P></P><P>Craig</P></BODY></HTML> Tue, 06 Oct 2020 16:59:26 GMT https://community.esri.com/t5/arcgis-workforce-questions/workforce-location-with-ipads/m-p/820187#M906 CraigGillgrass 2020-10-06T16:59:26Z