topic Re: Workforce Issues in ArcGIS Workforce Questions

Workforce Issues

PayneRingling — Tue, 04 Aug 2020 15:20:53 GMT

We are using Workforce pretty extensively to generate work order tickets and integrating with survey to manage timesheet data. We've been experiencing frequent issues where it simply won't lets us generate tickets. etc. My colleague is on with ESRI support. I'm just wondering if other users have experienced similar large scale Workforce issues. The strangest thing is that its periodic and not consistent outages.

Today for example we can pull data from AGO but can't fully edit it. Add/Delete doesn't work. Editing the attributes does.

Re: Workforce Issues

MichelleMawson — Wed, 05 Aug 2020 08:05:07 GMT

Hi our organisation is having an issue today with a very big workforce project. We can not open the project and get a blank screen and no errors. This is where all our assignments are. This is very odd as we can open a smaller project and create a new project. I know there has been a new update from Esri for Workforce today but there was not meant to be any impact or change to existing projects. this is a classic project.

Incidentally where a dispatcher has not signed out at the end of the day, the application in Chrome browser has remained available with content to the assignment feature remaining active.

Has anyone else experienced this today, not being able to open a project? And if so have you been able to resolve this issue?

Re: Workforce Issues

JamesMcManus — Wed, 05 Aug 2020 11:49:16 GMT

Good morning Michelle,

I am currently looking into this issue for you, but cannot yet reproduce on my end. Can you please do me a favor and add "Craig_SP" as a dispatcher to the project you reference above? That way I can look at the network traffic and hopefully see what is going on.

thank you!

James

Re: Workforce Issues

JakeMatthys — Wed, 05 Aug 2020 12:40:32 GMT

Hello,

Our organization also began experiencing issues with Workforce Dispatcher yesterday (08/04). When we open our Classic Workforce project in Dispatcher we get a blank screen (no map, no list of assignments). We will submit an ESRI helpdesk request. Just wanted to chime in that we are also experiencing issues with a Classic Workforce project that has Survey123 integrations.

Thanks,

- Jake

Re: Workforce Issues

JamesMcManus — Wed, 05 Aug 2020 12:56:12 GMT

Hi Jake,

Thanks for letting us know! is there anything in the console (dev tools) throwing an error? Can you also do me a favor and try and open the dispatcher map for the project giving you issues in the map viewer beta?

thank you,

Re: Workforce Issues

JakeMatthys — Wed, 05 Aug 2020 14:45:47 GMT

Hi James,

The Chrome dev tools does show a console error:

workforce-web-662ca690a546cd6b33a277fb980d1260.js:487 Uncaught (in promise) TypeError: Cannot read property 'renderer' of undefined
    at d._prepareMap (workforce-web-662ca690a546cd6b33a277fb980d1260.js:487)
    at new d (workforce-web-662ca690a546cd6b33a277fb980d1260.js:485)
    at i.createComponent (vendor-976bcedddd661ffdfc8ce1d28fa151c4.js:6769)
    at Object.create (vendor-976bcedddd661ffdfc8ce1d28fa151c4.js:1490)
    at Object.evaluate (vendor-976bcedddd661ffdfc8ce1d28fa151c4.js:3559)
    at Object.evaluate (vendor-976bcedddd661ffdfc8ce1d28fa151c4.js:3446)
    at Ne.evaluateSyscall (vendor-976bcedddd661ffdfc8ce1d28fa151c4.js:3699)
    at Ne.evaluateInner (vendor-976bcedddd661ffdfc8ce1d28fa151c4.js:3691)
    at Ne.evaluateOuter (vendor-976bcedddd661ffdfc8ce1d28fa151c4.js:3691)
    at mt.next (vendor-976bcedddd661ffdfc8ce1d28fa151c4.js:3823)

The Dispatcher map only contains the workers and assignments layer. The Dispatcher map can be viewed in both map viewer classic and map viewer beta. Yesterday, the Dispatcher map had a broken layer, I removed the layer using AGOL Assistant in hopes that it would resolve the Workforce issue, but it did not.

Re: Workforce Issues

JamesMcManus — Wed, 05 Aug 2020 15:52:15 GMT

Hi Jake,

This is helpful, thank you! Can you please add "craig_sp" as a dispatcher to the problem project. I'm hoping to inspect the dispatcher map json.

thank you,

Re: Workforce Issues

Anonymous User — Wed, 05 Aug 2020 16:23:42 GMT

Hi,

My organization is also having issues. I am attaching a blank screen for when they try to open the older Workforce Project. I migrated the project to the new Workforce and now they can't dispatch from thier iPads in a chrome browser where previously, they would do it no problem.

Also, our dashboards built off of the older version of workforce Assignments aren't working for our clients.

Thanks,

Re: Workforce Issues

JakeMatthys — Wed, 05 Aug 2020 16:39:52 GMT

Hi James,

"craig_sp" has been added as a dispatcher to our project. You should have received an invite.

Thanks,

- Jake

Re: Workforce Issues

JamesMcManus — Wed, 05 Aug 2020 16:56:17 GMT

Hi Stefani,

Can you please add "craig_sp" as a dispatcher to the classic project you are having problems with? (and mention the project title, please!) also, your screenshot looks like it is on mobile. are you seeing this error on web as well?

thank you!

Re: Workforce Issues

Anonymous User — Wed, 05 Aug 2020 16:59:14 GMT

Hi,

Barnard: GTPLM-Gas Transmission Pipeline Markers-Copy is the name of the Workforce 2.0 and Barnard: GTPLM-Gas Transmission Pipeline Markers is the name of the Workforce Classic project and we just added him.

Thanks so much for your help!

Stefani

Re: Workforce Issues

JamesMcManus — Wed, 05 Aug 2020 18:22:11 GMT

Hi Jake,

it looks like the issue is a missing "itemId" for some of your layers. if you can go into AGO-Assistant and add:

"itemId": "8f01f04ceef243f8b9bc502b3a86b826" to the assignments operation layer definition, and add `"itemId": "ebc6660c605140158d84c5e7dfc65e8e" to the workers operational layer definition you should be all set. Please let me know if that corrects the problem.

Still working on the genesis of the issue. You mentioned adding/removing of layers. did you do this via URL in the map viewer?

thank you!

Re: Workforce Issues

MichelleMawson — Wed, 05 Aug 2020 18:38:30 GMT

Hi James

I have added Craig_SP as a dispatcher to our project you should received the invite.

thank you

Michelle

Re: Workforce Issues

JamesMcManus — Wed, 05 Aug 2020 19:41:46 GMT

Hi Stefani,

I am able to get into the GTPLM-Gas Transmission Pipeline Markers-Copy project and it appears to be working as expected. for the classic GTPLM, it seems the group is messed up. I am not able to open the project (different from the error you're seeing) and looking at the group items, I don't see the dispatcher feature service in there.

Has this project been edited outside of the workforce UI?

Thank you!

Re: Workforce Issues

Anonymous User — Wed, 05 Aug 2020 19:49:43 GMT

hi J,

We have it tied to to a Collector map for people to be able to edit associated features and we use the API to pull data from the Assignments layer and calculate it into another feature. We have been doing this for almost 6 months with no errors until yesterday. This is what I am seeing the group items from my end and I dispatcher feature service unless I am looking at something different (which is totally possible)

Thanks!

Stefani

Re: Workforce Issues

JakeMatthys — Wed, 05 Aug 2020 21:12:35 GMT

Hi James,

Thanks for the feedback. Adding those itemID entries to the operational layers in the map resolved our issue. I am highly confident that we did not remove those itemID entries yesterday, but now that they are present, Workforce dispatcher seems to be working.

Thanks again so much for the help.

- Jake

Re: Workforce Issues

MichelleMawson — Thu, 06 Aug 2020 00:59:05 GMT

Hi again James, just wondered if your user Craig_SP was able to have a look at our project and were you able to find a solution, as we are still experiencing the blank screen.

regards

Michelle

Re: Workforce Issues

CraigGillgrass — Thu, 06 Aug 2020 01:47:26 GMT

Hi Michelle,

I'm looking at it now - let's take this into email so we can go into a bit more detail.

Craig

Re: Workforce Issues

MichelleMawson — Thu, 06 Aug 2020 04:14:28 GMT

Hi Craig and James,

thank you for your help. The workers layer had been removed from the dispatch map, very odd as know one had updated this. I reinstated (added) the workers layer to the dispatch map, saved the map, and opened the project and the project dispatch view now works.

thanks

Michelle

Re: Workforce Issues

JamesMcManus — Thu, 06 Aug 2020 11:52:21 GMT

Hi Michelle,

I'm glad you have it working again! Always happy to help.

take care,