topic Re: Dispachers app mobile in ArcGIS Workforce Questions

Dispachers app mobile

DavidTurel — Fri, 13 Jan 2017 13:34:59 GMT

Hi,

In the mobile application of Workforce it would be useful to allow to create incidences in the field to the dispatcher.

It will be possible?

The best regard

Re: Dispachers app mobile

AngelRamos — Thu, 19 Jan 2017 08:08:48 GMT

I also believe it is necessary for dispatchers to work with mobile devices. In our case the assignment of works is done in the street when the dispatcher sees that there are broken litter bins or fallen traffic signs that we have inventoried in arcgis. There is no point in writing on paper and then entering workforce in the office. Is there an app for dispatchers on a workforce roadmap?

Re: Dispachers app mobile

RickeyFight — Thu, 19 Jan 2017 15:07:46 GMT

At this point there is no dispatcher "app" but you can use workforce from a browser on a mobile device.

You could also use collector. It is not the most functional way though.

Re: Dispachers app mobile

CraigGillgrass — Thu, 19 Jan 2017 17:16:59 GMT

David, Angel, thanks for your feedback on this. It is in our Roadmap to allow Workers to create new assignments in the field; however, it's in our longer term roadmap.

There are a few issues that we need to solve around this workflow:

The need for QA of the assignments that would be created; either to ensure correctness and consistency or to remove duplicates/redundancy
In many cases, the person in the field needs to report on issue associated with an asset; either by editing the asset itself or by creating a related record associated with the asset. Both of these are not capabilities we plan to support in Workforce

Rickey's reply has several good points that I'd like to elaborate on:

You can use the Workforce web application on a mobile device if your Dispatchers need the ability to create new assignments while in the field.
We do recommend using Collector or Survey123 to perform this type of field data entry; this allows your workers to report issues they see in the field and associate that information with an Asset if needed. This also supports the ability for the information to be QA'd before it is used to create a new work assignment.

Craig

Re: Dispachers app mobile

DavidTurel — Mon, 23 Jan 2017 06:40:05 GMT

Hi Rickey,

Thank you for the recomendation. I will use this program also survey 123.

Best regards,

David,

De: Rickey Fite

Enviado el: jueves, 19 de enero de 2017 16:08

Para: DAVID TUREL SOTO

Asunto: Re: - Re: Dispachers app mobile

GeoNet <https://community.esri.com/?et=watches.email.thread>

Re: Dispachers app mobile

reply from Rickey Fite<https://community.esri.com/people/dafiter?et=watches.email.thread> in Workforce for ArcGIS - View the full discussion<https://community.esri.com/message/660267-re-dispachers-app-mobile?commentID=660267&et=watches.email.thread#comment-660267>

Re: Dispachers app mobile

DavidTurel — Mon, 23 Jan 2017 06:41:32 GMT

Hi,

Thank you Craig

Best regards,

David,

De: Craig Gillgrass

Enviado el: jueves, 19 de enero de 2017 18:17

Para: DAVID TUREL SOTO

Asunto: Re: - Re: Dispachers app mobile

GeoNet <https://community.esri.com/?et=watches.email.thread>

Re: Dispachers app mobile

reply from Craig Gillgrass<https://community.esri.com/people/cgillgrass-esristaff?et=watches.email.thread> in Workforce for ArcGIS - View the full discussion<https://community.esri.com/message/660283-re-dispachers-app-mobile?commentID=660283&et=watches.email.thread#comment-660283>