topic Re: Members not displaying for selection in ArcGIS Workforce Questions

Members not displaying for selection

Anonymous User — Tue, 30 Oct 2018 22:25:58 GMT

Not sure why, but the people who I know have AGOL accounts are not displaying when I go to add them as workers. I have unchecked the "limit to agency only" tab, still not seeing them? is there a way to request access as a worker?

Re: Members not displaying for selection

JoeBryant2 — Wed, 31 Oct 2018 15:47:48 GMT

Hi Scott,

I'm just figuring out the new Workforce App as well. I noticed that only employees from our organization with a "User" license show up in the drop down list; employees that I have only paid for the basic "Viewer" license do not show up in the list.

I also tried to un-checking the "limit to agency" button, but this then searches ALL of the AGOL accounts in the world, so results were pretty slow and often unresponsive. From what I could tell, this method still only shows "User" licensed accounts.

I was under the impression that "Viewer" accounts could not create/update/delete the location and attributes of assets in your GIS database, but they could still view and close workforce work orders. Maybe that is not the case.

Re: Members not displaying for selection

CraigGillgrass — Wed, 31 Oct 2018 15:53:56 GMT

Scott, Joe,

This is outlined in one of our FAQs:

What privileges are required to use Workforce?

Craig

Re: Members not displaying for selection

Anonymous User — Wed, 31 Oct 2018 15:54:01 GMT

Hi Joe,

As outlined in the requirements documentation, dispatchers and field workers must be Level 2 Accounts. This is because Assignments are stored as features and to edit features, a user must be Level 2.

Re: Members not displaying for selection

JoeBryant2 — Wed, 31 Oct 2018 15:58:58 GMT

Thanks; 'Guess I'll have to move some licenses around depending on how management wants to use this app.

Re: Members not displaying for selection

Anonymous User — Wed, 31 Oct 2018 16:17:41 GMT

I have two AGOL accounts, one through my State agency and one through another FED agency. I have created maps and groups and been able to share those with edit abilities from my State account to users with a FED account. These users are using Collector to make entries. I was able to while in Workforce see/add 'workers' from my agency and see/add others (but not the ones I wanted) from outside agencies. When I created a Workforce from my FED account, using maps in my State account, I was able to see/add workers from the FED organization but not from the State organization? So I think the users have the correct rights but are not displaying?

Is there a way to directly input their information so that I can add them as workers?

Re: Members not displaying for selection

Anonymous User — Wed, 31 Oct 2018 16:34:45 GMT

Scott,

I believe each user must make their profile/account public in order for them to show up in any search results that originate from outside of their own organization.

Re: Members not displaying for selection

Anonymous User — Wed, 31 Oct 2018 17:50:24 GMT

Cool! Hopefully that is the easy button

Sent from my Verizon, Samsung Galaxy smartphone