topic Re: Dispatch Webpage not displaying Workers in ArcGIS Workforce Questions

Dispatch Webpage not displaying Workers

JakeMatthys — Thu, 15 Dec 2016 02:06:47 GMT

I have noticed an issue with the Dispatch webpage today. It is unable to display workers when clicking on the workers tab at the bottom of the control. We have workers loaded into our project and they were able to complete receive and complete work today using the worker app, but from the dispatch web page, we could not see any workers and the work could not be displayed by worker. Did a change happen to the webpage? Could this be a data issue on our end, even through the Worker App seems to be working fine?

Thanks,

- Jake

Re: Dispatch Webpage not displaying Workers

CraigGillgrass — Thu, 15 Dec 2016 15:24:02 GMT

Hi Jake,

We've gotten similar reports like this from other users; the cause of this is usually when a named user is in the project that no longer exists. Reasons for this include:

Removing the named user from the organization
Mis-spelled named user in the Workers feature service

I'm guessing it's the first issue. One easy way to test this is to look at the Users tab in the Configuration page and see if there are any empy/blank badges.

We are working on a fix for this for our 1.2 release.

Craig

Re: Dispatch Webpage not displaying Workers

JakeMatthys — Thu, 15 Dec 2016 16:32:46 GMT

Thanks Craig... That was our issue.

- Jake