topic Re: Configure Assignments tab in Workforce? in ArcGIS Workforce Questions

Configure Assignments tab in Workforce?

JayJohnsonWashoeCounty — Wed, 25 Sep 2019 16:58:58 GMT

Is it possible to configure the Assignments tab in Workforce?

Specifically I'd like to add a descriptive location (name of polling place) to appear right after the Assignment type in the list. This would allow our manager to see which physical location has assignments at a glance, without having to interact with the map.

Just starting to try out Workforce, in prep for the 2020 election.

Thanks,
Jay

Re: Configure Assignments tab in Workforce?

CraigGillgrass — Wed, 25 Sep 2019 17:39:01 GMT

Hi Jay,

It is not possible to configure the assignments tab in Workforce. However, there is a location text field that is populated based on x,y or the results of your geocoder when you click on the map to create the assignment. This location text field can then be edited anyway you like.

Craig

Re: Configure Assignments tab in Workforce?

JayJohnsonWashoeCounty — Wed, 25 Sep 2019 18:03:58 GMT

Thanks for the quick reply.

I am trying to use this canned Workforce app for elections management and we have a specific set of locations (polling places) that we will be managing service requests for. It doesn't make sense for us to have staff generate requests for a street address from a map click - instead they should be choosing from a defined list of locations where work will be required as shown on the map (and as defined in "Election Geography" in the Elections Solution).

It seems like this use case of specific, pre-defined work locations would be pretty widespread. I can immediately see this applying to facilities management, where our county workers would typically get assigned to do work at one of our many county-owned facilities, and NOT at any random address on the map. Is what I'm describing outside of the current capabilities of Workforce?

Thanks,

Jay

#election‌

Re: Configure Assignments tab in Workforce?

CraigGillgrass — Thu, 26 Sep 2019 00:28:35 GMT

Jay,

Workforce can support this, by adding those locations to the Dispatcher web map. Once added, you could enable search on this layer (so dispatchers can search for them to create an assignment) or they can click on the feature on the map.

This is how other sites have handled this scenario - Dispatchers can search for the location they need - if you setup the pop-up title to be descriptive - that can help to populate the Location field of the assignment as well.

Tips for project owners—Workforce for ArcGIS | ArcGIS

Craig

Re: Configure Assignments tab in Workforce?

JayJohnsonWashoeCounty — Thu, 26 Sep 2019 14:07:00 GMT

Thanks Craig, good stuff in that "Tips" page.