topic Re: Workforce Dispatcher Assignment/Workers List Not Loading in ArcGIS Workforce Questions

Workforce Dispatcher Assignment/Workers List Not Loading

BrentKinal1 — Mon, 31 Dec 2018 17:35:08 GMT

We are having an issue where the assignments and workers lists are not loading the in Workforce dispatcher project, also the users list dosen't populate in the workforce configure menu. I think the issue is related to the same problem mentioned in this post: Can't See Users In WorkForce Configure Tab. I am guessing it has to do with a worker from another organization that was part of the project leaving the organization and unfortunately I can not get the account reactivated to remove them from the project. Craig Gillgrass mentioned that there is a way to remove the worker via the rest endpoint I was wondering if those instructions can be shared here.

One question with removing workers, will their completed assignments continued to be shown as "completed"?

This issue also has me a bit concerned as that this workforce project has workers from several federal, state and local agency's and as the owner of the project we are not always aware of turnover at these partner organizations, the project going down every time a worker looses their account is going to be a major headache. Are there plans to fix this in an upcoming release?

Re: Workforce Dispatcher Assignment/Workers List Not Loading

CraigGillgrass — Thu, 03 Jan 2019 16:35:01 GMT

Brent,

Thanks for posting, sorry for the delay in replying.

Are you using Online or Enterprise? If Enterprise, what release?

thanks,

Craig

Re: Workforce Dispatcher Assignment/Workers List Not Loading

AndrewNeil1 — Thu, 09 May 2019 14:19:29 GMT

Hi Craig,

I have just come across a similar problem. When I open my Workforce Project the map loads but my I my assignment tab does not.

I also cannot access my Configure menu for my project from the Projects Page. As the previous message alluded to I recently added a couple new users the group as workers and dispatchers. Could that have caused the problem? We have an Enterprise setup - but my workers, dispatchers, locations, and assignments are Hosted feature layers.

Thanks,

Andrew

Re: Workforce Dispatcher Assignment/Workers List Not Loading

LukeLevin1 — Thu, 09 May 2019 17:15:54 GMT

I'm also experiencing this error. Just started today (May 9th, 2019).

Re: Workforce Dispatcher Assignment/Workers List Not Loading

BrentKinal1 — Thu, 22 Aug 2019 14:42:18 GMT

Craig Gillgrass‌, I am having to revisit this issue, our field season has come to an end and we will be removing all of our seasonal staff's AGOL accounts in the near future. I am wondering what are the best practices for removing someone from Workforce while maintaining their completed assignments within Workforce? We are using the Online version (not Enterprise).

Thanks!

Re: Workforce Dispatcher Assignment/Workers List Not Loading

CraigGillgrass — Thu, 22 Aug 2019 15:09:16 GMT

Brent,

When you mention "...while maintaining their completed assignments within Workforce?" - do you also need to maintain an association with the worker who completed the work? Another way to ask this is - when viewing the completed assignment information in the Dispatcher web app, do you need to see the worker information associated with the assignment?

Craig

Re: Workforce Dispatcher Assignment/Workers List Not Loading

BrentKinal1 — Thu, 22 Aug 2019 15:16:55 GMT

That would be preferable, but if not possible we just want to be sure we don't crash workforce when accounts are removed. We do want to maintain the assignments as completed though.

Re: Workforce Dispatcher Assignment/Workers List Not Loading

CraigGillgrass — Thu, 22 Aug 2019 15:34:04 GMT

Brent,

I'm afraid to say that isn't supported at this time. While you can remove the named users from your organization, if they're removed from the Workforce project prior to removing them from the organization, you'll receive error messages indicating there is a problem. I don't think you want to go this route, it's going to be disruptive to Dispatchers.

Another alternative; to remove the association between completed assignments and workers being removed. This will involve set the assignments.workerId field to null/empty and ensuring the workers you want to remove from the project are not associated with any assignments. You won't see who was assigned the work.

Neither of these are great options, and speak to the fact that we don't support this workflow. It may help to outline why you need to maintain the completed assignments in the Workforce project. I may have another alternative based on your use case.

Craig

Re: Workforce Dispatcher Assignment/Workers List Not Loading

BrentKinal1 — Thu, 22 Aug 2019 16:16:52 GMT

Thanks for your quick reply, in this specific case we are are using Workforce to manage about 100 workers from multiple agencies (state, federal, local and NGOs). My current scenario we have several seasonal workers who have just finished up and are returning to college, in this case they all work for my agency and I can control when their AGOL accounts are deactivated. Permanent staff will continue completing assignments though Workforce so it is necessary to know what assignment have been completed (we are using the UNSG for assignment areas) therefore I don't want to just delete all of the departed worker's completed assignments. Setting to the worker to null/empty for the departing worker though not ideal should probably work for us, we could probably calculate the worker name into the notes field or create a GDB copy of the feature layer to maintain a record of who completed the assignment.

When I originally posted this back in December the problem arose when one of the other agencies closed an account for one of their workers, I do continue to worry about the ramifications of workers from outside of our agency accounts getting deactivated.

Re: Workforce Dispatcher Assignment/Workers List Not Loading

CraigGillgrass — Thu, 22 Aug 2019 16:25:07 GMT

Hi Brent

setting to the worker to null/empty for the departing worker though not ideal should probably work for us

Good to hear - let me know if you run into issues

we could probably calculate the worker name into a the notes field

That is one technique I've seen used - it could work well here.

I do continue to worry about the ramifications of workers from outside of our agency accounts getting deactivated.

Understood, we'll look at this again and see if we can reproduce the issue.

Re: Workforce Dispatcher Assignment/Workers List Not Loading

BrentKinal1 — Thu, 22 Aug 2019 18:39:20 GMT

Thanks for your help, minus a few hiccups Workforce has been working great. I don't know how we would have managed 100 workers from different agencies without it. Now if you could allow dispatchers or group managers to add users, and give offline abilities it will be close to perfect for us.

Re: Workforce Dispatcher Assignment/Workers List Not Loading

BrentKinal1 — Wed, 25 Sep 2019 14:50:53 GMT

Hi Craig Gillgrass

I am needing to revisit this again only this time it is a Dispatcher who is retiring and we need to deactivate their account. Just wondering if we should just remove them as a dispatcher for all active and completed assignments before removing them from the workforce project. Similar to removing workers?

Thanks!

Re: Workforce Dispatcher Assignment/Workers List Not Loading

CraigGillgrass — Thu, 26 Sep 2019 01:28:48 GMT

Hi Brent,

Yes, I'd recommend removing them from all assignments (and optionally giving those assignments to another dispatcher) before removing them from the organization.

Craig

Re: Workforce Dispatcher Assignment/Workers List Not Loading

MichelleMawson — Wed, 05 Aug 2020 08:06:44 GMT

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