topic Re: Users tab in Config mode doesn't load... in ArcGIS Workforce Questions

Users tab in Config mode doesn't load...

MCAGIS — Mon, 12 Mar 2018 13:23:16 GMT

Had a user that was deleted from our Portal before removing from Workforce. Used the rest endpoint to delete the 'ghost' user, but still cannot get the users tab to load in Workforce configuration mode. Says found error 'groups is inaccessible' via dev tools (see image above). Any ideas?

Re: Users tab in Config mode doesn't load...

CraigGillgrass — Mon, 12 Mar 2018 16:36:45 GMT

Hello,

What release of Portal and Workforce are currently using?

Craig

Re: Users tab in Config mode doesn't load...

MCAGIS — Mon, 12 Mar 2018 17:04:46 GMT

Portal 10.5.1

Not sure how to check the Workforce version. This is what I see in the items details:

Details

Created: December 1, 2015

Size: 1 KB

Shared with: Everyone (public)

API: JavaScript

Purpose: Ready To Use

Re: Users tab in Config mode doesn't load...

CraigGillgrass — Mon, 12 Mar 2018 17:20:40 GMT

Are you running Portal on Windows or Linux?

Re: Users tab in Config mode doesn't load...

MCAGIS — Mon, 12 Mar 2018 17:22:28 GMT

Windows.

Re: Users tab in Config mode doesn't load...

CraigGillgrass — Mon, 12 Mar 2018 17:31:09 GMT

Ok, one easy way to determine the release of Workforce is to look at the list of Apps/Programs installed on your Server. The version of Workforce should be included in the title.

Craig

Re: Users tab in Config mode doesn't load...

MCAGIS — Mon, 12 Mar 2018 17:46:22 GMT

I'm not the admin. All i see is this

Re: Users tab in Config mode doesn't load...

CraigGillgrass — Mon, 12 Mar 2018 17:50:27 GMT

ok, unfortunately that won't tell us what release of the Workforce app is installed. Couple options:

- Can you contact the admin and request the information?

- Do you have any access to the machine and the apps folder to determine the date\time stamps on the files under the Workforce folder?

Craig

Re: Users tab in Config mode doesn't load...

MCAGIS — Mon, 12 Mar 2018 18:41:06 GMT

Our IT says it is the latest version available (1.5). But not sure that makes sense. Let me know if that sounds correct.

Re: Users tab in Config mode doesn't load...

CraigGillgrass — Mon, 12 Mar 2018 20:33:26 GMT

Unfortunately, no - we didn't release a version of Workforce with the 1.5 version number. We updated Workforce for Enterprise (this is our 17.0.1 release) at the end of November. We addressed the issue of the Users tab crashing in this release.

Let's go at this a different way - can you use Developer Tools in Chrome to capture a HAR file? We need the log for when you click on the Users tab to dig into the error.

Craig

Re: Users tab in Config mode doesn't load...

MCAGIS — Mon, 12 Mar 2018 21:13:43 GMT

Ok, maybe he meant version fifteen(15). We installed and configured it back in November. See HAR file below:

Re: Users tab in Config mode doesn't load...

CraigGillgrass — Mon, 12 Mar 2018 21:23:50 GMT

Looking at the HAR file; I see an error indicating an issue with the Workforce Group.

Can you confirm whether the Group that was created when the Workforce Project is still available and has not been deleted?

Craig

Re: Users tab in Config mode doesn't load...

MCAGIS — Mon, 12 Mar 2018 21:35:34 GMT

Seems to still be there. Is there a way to fix the issue? Can i recreate the group, and share the items with it again?

Re: Users tab in Config mode doesn't load...

MCAGIS — Mon, 12 Mar 2018 21:37:22 GMT

we are still using the project, but cannot add new employees. It is still functioning.

Re: Users tab in Config mode doesn't load...

CraigGillgrass — Tue, 13 Mar 2018 13:13:16 GMT

Let's take this offline to figure out hat is happening. I'll DM you so we can set-up a call.

Craig