topic Re: Notes not saving on assignments - iPad in ArcGIS Workforce Questions

Notes not saving on assignments - iPad

michellekduncan — Mon, 12 Dec 2022 22:55:02 GMT

We've been having issues with our notes not saving in Workforce. We discovered a weird possible glitch with how notes are edited and saved. When a user goes to edit or add notes it only saves when the virtual keyboard is minimized but when it's kept up it doesn't save. It sounds so strange but that is what is happening every time our users go to add notes to assignments.

Is this happening to anyone else? @CraigGillgrass any ideas?

Re: Notes not saving on assignments - iPad

CraigGillgrass — Tue, 13 Dec 2022 20:55:11 GMT

@michellekduncan Are you using iOS or Android? Which version of the Workforce app? Are you able to provide a video or detailed steps to reproduce this? I just tried with the latest iOS app for Workforce and Notes are saved.

thanks,

fyi @HeatherMcCracken @PiyaliKundu2

Re: Notes not saving on assignments - iPad

michellekduncan — Wed, 14 Dec 2022 00:17:20 GMT

iOS and Version 22.1.1 Build 644

Did you test it with the keyboard up then change the assignment to Pause then try to edit that same point again? Then go through the same steps with the keyboard down?

Thanks,
Michelle

Re: Notes not saving on assignments - iPad

CraigGillgrass — Wed, 14 Dec 2022 14:09:43 GMT

Hello, here are the steps I've tried

Click Start on an assignment
Tap Notes to add a note, the keyboard appears. Enter some notes.
With the keyboard visible, change the assignment to Pause.
- While Paused, the assignment cannot be edited

Still unable to repro this @michellekduncan - are you using a Phone or an iPad? What version of iOS?

Re: Notes not saving on assignments - iPad

michellekduncan — Wed, 14 Dec 2022 21:29:14 GMT

I just upgraded to iOS 16.2 but it was doing it before the recent upgrade too.

Steps: *all with the keyboard visible - notes are lost

Click Start on an assignment
Tap Notes to add a note, the keyboard appears. Enter some notes.
With the keyboard visible, change the assignment to Pause
Click Resume - then click the pencil to edit notes (this is where the notes disappear)

Steps: *now lowering the keyboard- notes are saved

Click Start on an assignment
Tap Notes to add a note, the keyboard appears. Enter some notes.
Lower keyboard, change the assignment to Pause
Click Resume - then click the pencil to edit notes (the original notes are there and don't disappear)

Re: Notes not saving on assignments - iPad

CraigGillgrass — Thu, 15 Dec 2022 19:14:01 GMT

@michellekduncan that's it, I can repro this. We'll take a look at this and see when we can address it.

Craig

@HeatherMcCracken @PiyaliKundu2

Re: Notes not saving on assignments - iPad

JoshMcDougall — Tue, 06 Feb 2024 19:57:29 GMT

Did this ever get resolved? I'm seeing an similar issue where notes go missing intermittently.

Re: Notes not saving on assignments - iPad

HeatherMcCracken — Wed, 07 Feb 2024 14:38:43 GMT

Hi Josh,

This issue has not yet been resolved. Did you happen to try the steps outlined above (copied in this response for convenience) to avoid this bug? I'll track down an incident # to share here.

Steps: *now lowering the keyboard- notes are saved

Click Start on an assignment
Tap Notes to add a note, the keyboard appears. Enter some notes.
Lower keyboard, change the assignment to Pause
Click Resume - then click the pencil to edit notes (the original notes are there and don't disappear)