topic Re: Unable to create new assignments in Work Force in ArcGIS Workforce Questions

Unable to create new assignments in Work Force

DaveBodak — Fri, 22 Apr 2022 12:36:54 GMT

Hello,

I am working with this application to create a workflow for a hydrant maintenance crew. I was having some issues showing the feature layer on the mobile devices and was required to enable Sync to fix it.

Now, when I try to create an assignment, I am receiving the following message:

"There was a problem and the assignments could not be created. Please try again later."

The account trying to create this is a Dispatcher but also a Field Worker for testing purposes.

Thanks for your help!

Re: Unable to create new assignments in Work Force

CraigGillgrass — Mon, 25 Apr 2022 17:00:36 GMT

@DaveBodak can you invite the user "craig_sp" to your project as a Dispatcher? That will allow me to take a look at the issue.

Craig

Re: Unable to create new assignments in Work Force

DaveBodak — Wed, 27 Apr 2022 14:24:02 GMT

Hi Craig,

When I attempt to add you as a dispatcher, I recieve the "Unable to add user" message on the bottom of the screen.

Re: Unable to create new assignments in Work Force

CraigGillgrass — Wed, 27 Apr 2022 15:48:01 GMT

Can you add other users in your organization to the project?

Re: Unable to create new assignments in Work Force

DaveBodak — Wed, 27 Apr 2022 15:57:47 GMT

No, I am unable to add any other members - even those in my organization.

Re: Unable to create new assignments in Work Force

CraigGillgrass — Wed, 27 Apr 2022 16:12:02 GMT

ok, is it possible to create a temporary user for me in your org? I should be able to take a look at this then once you add me to the project as a dispatcher.