topic Re: Arcgis Workforce mobile app not showing the map in ArcGIS Workforce Questions

Arcgis Workforce mobile app not showing the map

ahmadhasan3 — Sat, 24 Apr 2021 21:20:52 GMT

I create a project on Workforce and everything was working fine ,then later for some reason the when i open the mobile app its showing no maps message, I am troubleshooting this issue snice the last week and it tried all the possible fixes which are the following,

Reinstall the mobile app.
delete and create new project.
assgin the user to the project group in Arcgis Portal.
Tried to login to the mobile app with all user roles.
checking the SLL certificate and SLL possible issues

Note :the collector is working fine.

What i can do to fix the issue ?

Re: Arcgis Workforce mobile app not showing the map

CraigGillgrass — Mon, 26 Apr 2021 15:05:10 GMT

Hi @ahmadhasan3 can you confirm what release of Enterprise/Portal you are using?

Also, what release of the mobile app?

Re: Arcgis Workforce mobile app not showing the map

LamberWBY — Thu, 20 May 2021 05:50:01 GMT

I am experiencing the same problem. I can confirm that I was added as a user of the project and I was assigned to multiple assignments. The worker map is working fine when viewed online. However, in my mobile app, it says "No Maps. Maps will appear here once you've been added to them".

I am using app version 21.0.1 build 275. I am not sure the version of ArcGIS Online that I am using. My organization account is pennstate.maps.arcgis.com.

btw in the dispatcher map I am shown as active. I could see the project earlier in my phone app but it was suddenly gone.

Re: Arcgis Workforce mobile app not showing the map

MeghanJones — Fri, 06 Aug 2021 13:53:04 GMT

I am experiencing this issue as well. Any word on how it can be resolved?

Re: Arcgis Workforce mobile app not showing the map

MatthewC — Sat, 12 Mar 2022 19:58:33 GMT

Any update on this issue

Re: Arcgis Workforce mobile app not showing the map

CraigGillgrass — Mon, 14 Mar 2022 14:08:59 GMT

@MatthewC are you using Online or Enterprise? If it's Enterprise, what version are you using? Also, what version of the mobile app are you using?

Craig