topic Changing Assignment Status Symbology in ArcGIS Workforce Questions

Changing Assignment Status Symbology

JayJohnsonWashoeCounty — Tue, 30 Nov 2021 15:52:51 GMT

I migrated a project to the "new" version of Workforce and now I seem unable to update the symbology for the Assignments. In the old version of Workforce I was able to open the Dispatcher Map and update the symbols used to show Assignment Status using an image to be more intuitive for the end user. Screen shot shows my old symbology, which worked fine in the old version.

In the new, migrated version of the Workforce project I can Open the webmap in Classic Viewer and update the symbology to match this. After I save the map and exit, the next time I go into the map, the "generic, out of the box" symbology is back. Why are my symbology changes not sticking?

Re: Changing Assignment Status Symbology

JakeMatthys — Tue, 30 Nov 2021 16:39:50 GMT

+1... We would also like to be able to change the symbology in Workforce, specifically for the user in the field (using the field app).

- Jake

Re: Changing Assignment Status Symbology

JayJohnsonWashoeCounty — Wed, 01 Dec 2021 23:29:10 GMT

Okay, this was very odd. As mentioned, every time I updated the symbology in the Dispatcher map it kept reverting to the old symbology the next time I looked at it (I know that sounds impossible...or at least improbable). Finally, by changing the Assignments to a different attribute in Classic Map Viewer, saving that, THEN changing the symbology back to Status I was able to customize and save the symbology I wanted. Not sure why this was acting up, but all good for now.