topic Re: Workforce Classic future in ArcGIS Workforce Questions

Workforce Classic future

JakeMatthys — Mon, 22 Feb 2021 17:43:12 GMT

Hello,

Is there an end-of-life date for Workforce Classic or a date in which it will no longer be supported?

Thanks,

- Jake

Re: Workforce Classic future

JeffShaner — Tue, 23 Feb 2021 05:08:26 GMT

Hi Jake,

Yes, we will no longer support Workforce Classic effective Dec 31st, 2021. If you are using Classic today, please consider migrating your workflows to the latest release of Workforce this year. Migrating will set you up for the inclusion of Workforce in ArcGIS Field Maps which is slated to start development late this year.

Re: Workforce Classic future

JakeMatthys — Tue, 23 Feb 2021 13:41:11 GMT

Thanks for the information Jeff...

- Jake

Re: Workforce Classic future

MeleKoneya — Tue, 23 Mar 2021 22:44:48 GMT

It looks like Workforce classic no longer works on the Android version 10. Is there a maximum Android version it will work on?

Re: Workforce Classic future

Anonymous User — Wed, 24 Mar 2021 16:32:25 GMT

Hi Mele,

Are you seeing the below message? or you have experienced something different?
On newer versions of Android, you will notice this message:

It is a one time thing and more of a reminder to the user. However, the dialog gets closed once you hit OK and then you can continue using Workforce app as expected.

-Neel

Re: Workforce Classic future

MeleKoneya1 — Wed, 24 Mar 2021 17:35:45 GMT

Neel, Thanks for the response. We did click OK and then saw this message even though the worker was in the project. I did open a case as it seems it should work, but it is not working on my Android device and our Fire staff android users.

Re: Workforce Classic future

Anonymous User — Wed, 24 Mar 2021 17:48:01 GMT

Thanks for the info Mele,

Few questions.

1. Are you able to open other projects on the same device?

2. Are you able to open the same project on other devices that is not Android 10 or may be even on a different android 10 device?

3. Will you be able to add `Craig_sp` as a worker to the project for us investigate more?

- Neel

Re: Workforce Classic future

MeleKoneya1 — Wed, 24 Mar 2021 19:12:07 GMT

Thanks for the attention to this and quick response

No, none of our projects open on my Android 10 device. I was not able to try the others but on mine that is the
The same project opens on ios, both iphone and ipads. I have not been able to try other android devices other than Android 10
Craig_sp has been added to the project - I can give the URL here or offline.

Thanks again

Re: Workforce Classic future

MeleKoneya1 — Fri, 26 Mar 2021 23:46:27 GMT

What worked for us, with the suggestions of @Anonymous User was to remove the worker layer from the worker map in Workforce. We had changed some of the symbology and resetting the layer to the Workforce default got us back in business with our Android users. Thanks Neel for helping us find the problem with our project.

Re: Workforce Classic future

Anonymous User — Mon, 29 Mar 2021 21:50:56 GMT

Great news Mele. Glad it worked and you are back in business.

Neel

Re: Workforce Classic future

JakeMatthys — Tue, 30 Mar 2021 21:56:14 GMT

Hello Jeff (or anyone at ESRI with Workforce),

Do we know what future version of iOS will no longer support Workforce Classic? In other words, if we are using iOS devices with Workforce Classic, is there a possibility that we could get forced off of Workforce Classic before Dec 31st 2021 because of a iOS update?

Thanks,

- Jake