topic Re: Workforce Assignments not showing in Dispatch app in ArcGIS Workforce Questions

Workforce Assignments not showing in Dispatch app

JayJohnsonWashoeCounty — Mon, 12 Oct 2020 17:24:52 GMT

I have a Classic Workforce app that we used in the Primary Election this year with no problems.

I've made no changes, but now my Assignments icons are not showing up in Workforce Dispatch app.

The Assignments show up in the left-hand LIST of Assignments, but not on the map. In the screen shot below, the polling location shows as a green box (meaning it is a Ballot Drop Off and is OPEN), but the Assignment is not showing.

The odd thing is, if I go to CONFIGURE and DISPATCHER MAP, the Assignment icons DO show up inside the Dispatcher map itself. Just not when the map is shown within the Workforce app.

The Assignment icons DO show up on the Worker map in the Mobile App.

ANY IDEAS??

Jeff Shaner‌

Jay

Re: Workforce Assignments not showing in Dispatch app

JayJohnsonWashoeCounty — Mon, 12 Oct 2020 19:36:08 GMT

Updated info - this apparently is related to the custom images used for the Assignment icons. If I change back to BASIC AGOL icons they show up on the Dispatch app.

Curious as to why these show up fine on the web map when it stands alone, but not show up when that same map is used within the Workforce Dispatch app.

FURTHER INFO: I loaded my custom icons to our in-house content system, used THAT URL for the custom symbols and that seems to work fine.

So, immediate problem solved, but still odd...

Re: Workforce Assignments not showing in Dispatch app

RyanMiller6 — Thu, 17 Dec 2020 18:23:44 GMT

As an alternative, if you don't have an in-house content system you can add the images for the custom symbols to ArcGIS Online, share them with the public, copy the service URL into the symbology for your layer. Be sure to click "View" to use the full link with the token (see below).