topic Re: Unable to create project In Workforce in ArcGIS Workforce Questions

Unable to create project In Workforce

VincentRobinson — Tue, 18 Dec 2018 20:24:20 GMT

I'm currently unable to create a project in Workforce , the process usually stop at 22% and reads one of the two following messages.

1.Unable to create projects :

Read timed out

2.Unable to create projects :

Access to admin resources are not allowed, Ownership needed for 'AddtoDefinition' with table

If someone can help me with this I will be forever grateful.

Re: Unable to create project In Workforce

CraigGillgrass — Tue, 18 Dec 2018 21:30:23 GMT

Vincent, are you using Online or Enterprise? If Enterprise, what release?

Craig

Re: Unable to create project In Workforce

VincentRobinson — Wed, 19 Dec 2018 14:37:48 GMT

Enterprise 10.6

Re: Unable to create project In Workforce

CraigGillgrass — Wed, 19 Dec 2018 17:38:45 GMT

Vincent,

I believe you're running into a known issue that we've seen with 10.6 Enterprise. A couple workarounds for this:

- Configure your system services to have a min of 1 SOC

- Try creating a second Workforce Project, which should succeed.

If these don't work - I'd suggest contacting Technical Support to help you troubleshoot this issue.

Craig

Re: Unable to create project In Workforce

VincentRobinson — Wed, 19 Dec 2018 21:32:30 GMT

Thanks For your quick response Craig,

Were going try what you suggested.

Re: Unable to create project In Workforce

MariaAndreoudi — Mon, 25 May 2020 08:31:44 GMT

I have the same problem. I am running Enterprise 10.7. Any suggestions?

Re: Unable to create project In Workforce

CraigGillgrass — Mon, 25 May 2020 13:00:58 GMT

Maria,

Have you tried either of the workarounds I suggested?

- Configure your system services to have a min of 1 SOC

- Try creating a second Workforce Project, which should succeed.

If neither works, the best way to troubleshoot this is to contact Technical Support.

Craig

Re: Unable to create project In Workforce

MariaAndreoudi — Mon, 25 May 2020 13:56:11 GMT

Hi!

Thanks for your reply.

Yes, we tried that you suggested but it didn’t help. We contacted the technical support on this.

Another question that you might be able to help us with is logging in on the workforce mobile app with Enterprise credentials. That doesn’t work either.

When we write our portals url we get the following message that says that it is not possible to connect to the portal. Are these two issues related?

Med vänliga hälsningar

Maria

Maria Andreoudi

GIS-ingenjör

tfn. 0480-45 04 74

Maria.Andreoudi@kalmar.se<mailto:Maria.Andreoudi@kalmar.se>

Kalmar kommun | Samhällsbyggnadskontoret

Box 611 | 391 26 Kalmar

www.kalmar.se<http://www.kalmar.se/>

Från: Craig Gillgrass <geonet@esri.com>

Skickat: den 25 maj 2020 15:02

Till: Maria Andreoudi <Maria.Andreoudi@kalmar.se>

Ämne: Re: - Re: Unable to create project In Workforce

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Re: Unable to create project In Workforce

reply from Craig Gillgrass<https://community.esri.com/people/cgillgrass-esristaff?et=watches.email.thread> in Workforce for ArcGIS - View the full discussion<https://community.esri.com/message/930958-re-unable-to-create-project-in-workforce?commentID=930958&et=watches.email.thread#comment-930958>

Re: Unable to create project In Workforce

Henry — Mon, 19 Oct 2020 21:14:59 GMT

Having a very similar problem, running ArcGIS Enterprise 10.7.1

When trying to create a project the bar freezes at 22% for a good 30 seconds to a minute and then I'm hit with this error, "rejected due to a server error"

I have increased several services to run with a minimum of 1 instance and unfortunately it didn't work, but it did create a Folder, Group and a series of Hosted Feature Layers in my Content.

However the Project itself doesn't exist.

Digging through the Logs in ArcGIS Server Manager - can't quite tell what is tripping up the Workforce Project creation. Nothing at the Severe or Warning level, at Info it mentions many requests to Service: System/PublishingToolsEx/GPServer

Any ideas or suggestions would be very welcome! This could be a really handy tool for our organization.

Re: Unable to create project In Workforce

CraigGillgrass — Mon, 19 Oct 2020 22:14:55 GMT

Henry,

Does it success when you create a second project? This was due to a known issue with 10.7.1; creating multiple projects should work.

Craig

Re: Unable to create project In Workforce

Henry — Mon, 19 Oct 2020 22:48:54 GMT

Hi Craig,

Unfortunately, no luck after creating a second project. Same error, with the Hosted Feature Layers still being created but the Project itself not showing up.

Thank you for the speedy reply, though!

Re: Unable to create project In Workforce

CraigGillgrass — Mon, 19 Oct 2020 22:54:43 GMT

Henry, are you able to look at the network logs and generate a HAR file in Chrome to try and see the call that is causing the error?

Craig

Re: Unable to create project In Workforce

Henry — Mon, 19 Oct 2020 23:33:55 GMT

Yes, I was able to generate a HAR file for the Network logs.

From the Network logs alone it looks like there's 4 calls that are getting 502 Responses from our server:

3 are addToDefinition calls

1 is updateDefinition

Any recommendations for what to look for in the HAR file for those errors?

Re: Unable to create project In Workforce

CraigGillgrass — Tue, 20 Oct 2020 00:26:26 GMT

Henry, are you able to share the HAR file? If you'd prefer, you can email it to the team directly at ArcGISWorkforce@esri.com

Craig

Re: Unable to create project In Workforce

Henry — Tue, 20 Oct 2020 17:45:09 GMT

Yes, I have sent the file attached to an email to ArcGISWorkforce@esri.com

Thanks!