topic Integrate workforce with Citizen Problem Reporter in ArcGIS Workforce Questions

Integrate workforce with Citizen Problem Reporter

AndrewWalker3 — Sun, 24 Nov 2019 20:12:57 GMT

Is it possible / what is the best workflow to integrate workforce with citizen problem reporter?

Do you need to work with both citizen problem dashboard and with workforce dashboard to see incoming problems and then assign them to a worker?

Re: Integrate workforce with Citizen Problem Reporter

Kara_Shindle — Mon, 01 Jun 2020 17:48:47 GMT

Hello!

Have you had any success with this? I'd like to integrate the public Mosquito Service Request solution so that the requests appear in workforce without having to use two different manager apps. Any luck?

Thanks!

Re: Integrate workforce with Citizen Problem Reporter

Kara_Shindle — Mon, 01 Jun 2020 18:28:31 GMT

If this is still an issue for you, I did find this:

GitHub - Esri/crowdsource-reporter-scripts: Scripts that can be used to extend the functionality of crowdsource reporter

There is a workforce integration script that looks at a layer for updates (your citizen reporting layer) & adds them as assignments in workforce. I just discovered, have not tested.