topic Re: New Workforce Mobile App missing Basemap and Assests in ArcGIS Workforce Questions

New Workforce Mobile App missing Basemap and Assests

Anonymous User — Mon, 10 Aug 2020 21:12:49 GMT

Hi,

I am having trouble with my new Workforce Project. It seems the field guys can't see anything beyond the assignments layer and thier worker layer in the field map. No basemap and no asset layers that I published that are both in the Worker Map. All the layers are shared the same way, I have not moved any layers in agol out of the folder and I did not this problem before in Workforce Classic. This is a brand new project and I haven't made an edits.

I can get our asset layer and the basemap to show up if I create an offline area.

Finally, if I do not create an offline area the project will not download to a mobile device.

Any ideas would be greatly appreciated.

Re: New Workforce Mobile App missing Basemap and Assests

CraigGillgrass — Mon, 10 Aug 2020 21:17:41 GMT

Hi Stefani,

Are the layers (including the basemap) that are not showing up in the mobile app Sync enabled?

Craig

Re: New Workforce Mobile App missing Basemap and Assests

Anonymous User — Mon, 10 Aug 2020 21:32:28 GMT

Hi Craig,

Yes, they are. I am using the Standard ESRI Imagery Background. I have tried a few different ESRI default backgrounds as well.

Thanks,

Stefani

Re: New Workforce Mobile App missing Basemap and Assests

CraigGillgrass — Mon, 10 Aug 2020 22:53:36 GMT

thanks Stefani. Does the craig_sp user have access to the project? If not, can you invite that user as a worker so I can take a look?

Are any layers behind the firewall or they depend on a VPN connection?

Re: New Workforce Mobile App missing Basemap and Assests

Anonymous User — Mon, 10 Aug 2020 22:59:01 GMT

Hi Craig, I'll add you now. And nope, no vpn needed. They have 5th Generation iPads and the newest iOS.

Barnard 2.0: Pipeline Markers

Thanks!

Re: New Workforce Mobile App missing Basemap and Assests

DCMcLain — Tue, 01 Sep 2020 10:41:59 GMT

One of my projects is having this issue as well. Layers that were viewable in the field in Classic are now preventing the project from downloading at all. Everything displays properly in the Worker and Dispatcher maps online. I am not the owner of the layers i'm having issues with so that may be affecting things.

We aren't having the basemap issue that I've seen.

Re: New Workforce Mobile App missing Basemap and Assests

CraigGillgrass — Tue, 01 Sep 2020 13:21:52 GMT

Daniel,

Can you check if the layers that aren't loading are Sync enabled?

Also, when you open the project and view the Overview tab; is there a notification near the Workers web map link?

Craig

Re: New Workforce Mobile App missing Basemap and Assests

DCMcLain — Tue, 01 Sep 2020 13:26:03 GMT

They are.

Re: New Workforce Mobile App missing Basemap and Assests

CraigGillgrass — Tue, 01 Sep 2020 13:29:20 GMT

Daniel,

Do you see an error messages? Can you describe what you mean by "Layers that were viewable in the field in Classic are now preventing the project from downloading at all". Is this a pre-planned area, as in, are you creating a Map Area or are you simply trying to download the map without defining a Map Area?

Also, when you open the project and view the Overview tab; is there a notification near the Workers web map link? Is there an info icon near the web map?

Craig

Re: New Workforce Mobile App missing Basemap and Assests

DCMcLain — Tue, 01 Sep 2020 14:04:54 GMT

This is the error message we get when I try to download the project. These are the same layers I'm currently using in another project that was built in Classic and they display fine. I am not defining a map area beyond what the original map extent was.

I do not see any errors on the Overview tab. I did get a yellow triangle error originally when some of the layers weren't synced.

Re: New Workforce Mobile App missing Basemap and Assests

CraigGillgrass — Tue, 01 Sep 2020 16:39:24 GMT

Daniel, a couple questions,

What type of layer is this and how many features are in it?

Are you able to take that same layer offline in a map using the new Collector?

If you create a Map Area in Workforce; does this layer appear?

Craig

Re: New Workforce Mobile App missing Basemap and Assests

DCMcLain — Wed, 02 Sep 2020 16:10:55 GMT

This is a hosted feature service with 8 layers (points, and lines). Total features - 2,246,164

It does work in Collector for this same project.

It's not allowing me to create a Map Area. I keep getting this error. But I can't identify what's not being shared properly.

Re: New Workforce Mobile App missing Basemap and Assests

CraigGillgrass — Wed, 02 Sep 2020 16:13:47 GMT

Daniel,

I'm guessing that is the Workforce worker web map and the Workforce feature service. Can you confirm they are shared the same way?

Craig

Re: New Workforce Mobile App missing Basemap and Assests

DCMcLain — Wed, 02 Sep 2020 18:14:02 GMT

The Workforce worker web map and the Workforce feature service are shared the same way. I'm borrowing the Facilities layer though that's blocking the download..

Re: New Workforce Mobile App missing Basemap and Assests

CraigGillgrass — Wed, 02 Sep 2020 18:20:52 GMT

Hi Daniel,

It sounds like this is going to be a bug somewhere that we should look at.

Can you expand a bit on what you mean by "borrowing"? Copy/paste of the sharing info might help too.

Craig

Re: New Workforce Mobile App missing Basemap and Assests

DCMcLain — Wed, 02 Sep 2020 18:31:17 GMT

I'm not the Owner of the layers causing the problem. They were shared with me from another publisher in my organization.

Do you mean copy/paste the icons in the Content folder showing which groups the layers are shared with?

Re: New Workforce Mobile App missing Basemap and Assests

CraigGillgrass — Wed, 02 Sep 2020 21:03:26 GMT

Hi Daniel,

Your description helps, we'll try and repro it here.

Craig

Re: New Workforce Mobile App missing Basemap and Assests

DCMcLain — Thu, 10 Sep 2020 17:33:37 GMT

I was able to enlist our support specialist here and she found that it's the grouped layers that's causing the problem. The sharing works fine as long as you add individual layers.

Re: New Workforce Mobile App missing Basemap and Assests

Anonymous User — Fri, 16 Oct 2020 15:32:22 GMT

Hi Craig,

If you want more test cases, I'm also experience this issue. Mine has a slightly different scenario. I have changed the base map to the ESRI hybrid imagery layer, with no custom layers. The dispatcher map can see the this Hybrid layer, however the mobile devices only displays the default Topo layer. It would be nice for the fieldworkers to see the same layer as the dispatcher. I have approximately 630 assignments and this fix would help the inspectors immensely!

Thanks,

Paul

ArcGIS Workforce‌

Re: New Workforce Mobile App missing Basemap and Assests

CraigGillgrass — Mon, 19 Oct 2020 19:18:15 GMT

Hello Paul,

I'm not able to reproduce this issue; I'm able to download and open a Workforce project with the Imagery Hybrid basemap.

If you can invite the "craig_sp" user to your project as a worker, I can take a look at it.

Craig