topic Force disconnect user from Workforce in ArcGIS Workforce Questions

Force disconnect user from Workforce

JasonRauscher — Tue, 10 Mar 2020 13:18:39 GMT

We have a user in Workforce who has not been employed by our company for over 2 months. Workforce continually reports this user as active, so they cannot be removed from the Users list. When I look at the hosted "workers" table for the associated Workforce project, this table shows them with a status of Not Working. Is there a way to force a disconnect in Workforce for the user?

Re: Force disconnect user from Workforce

CraigGillgrass — Tue, 10 Mar 2020 13:27:20 GMT

Jason, does this Worker still have active Workforce assignments? Active means, the assignments are still assigned to the Worker and may even be in a Completed state.

Can you share a screenshot of what you're seeing?

Craig

Re: Force disconnect user from Workforce

JasonRauscher — Tue, 10 Mar 2020 14:15:07 GMT

The user does have assignments, but they are all in completed state/status. Is the user forced to remain in the user list going forward?

When accessing the Workers tab:

When filtering the assignments tab (it doesn't show, but these are all "Completed" status):

When accessing the project configuration -> users area:

Re: Force disconnect user from Workforce

CraigGillgrass — Tue, 10 Mar 2020 15:25:36 GMT

Hi Jason,

You'll need to take one of two actions:

- Delete or copy out the Completed Workforce assignments so the user no has any associated with them

- Change the WorkerID of those assignments to another user

We cover this in the doc here: Tips for project owners—Workforce for ArcGIS | Documentation

If neither of these options work for you, please let me know.