topic Re: Workforce map tiles error in ArcGIS Workforce Questions

Workforce map tiles error

AndersJensen — Tue, 05 Dec 2017 13:41:05 GMT

Anyone having problems with the Map Tiling Schema in Project view for Workforce? I have some old project that where not opened for a while, and when i open them now, i get some weird errors, the tiles are all wrong, and about half of them are empty...

When i look at the Dispatcher or the Worker map alone, it looks good... If I change to a Vector Tile Basemap, all is good!

Re: Workforce map tiles error

CraigGillgrass — Tue, 05 Dec 2017 14:36:24 GMT

Hello Anders,

We're aware of this issue and looking into it.

Craig

Re: Workforce map tiles error

AndersJensen — Tue, 05 Dec 2017 14:40:28 GMT

Good

Re: Workforce map tiles error

AprilChipman — Tue, 05 Dec 2017 17:36:03 GMT

I'm having this problem also, in both Workforce and Survey123. All of my webapps seem to be coming through properly, though. I've tried in both Chrome and IE.

IE shows a blank area for the map in the 'Data' tab of Survey123 and appears to be working properly in Workforce.

Glad to hear that ESRI is already on the problem!

Re: Workforce map tiles error

KarenBastien — Tue, 05 Dec 2017 18:15:07 GMT

Having the same problem basemap tiles not all loading very slow also on project dispatch map

Re: Workforce map tiles error

PollyLai — Tue, 05 Dec 2017 18:36:16 GMT

I was having this problem at 5AM PST when user reported the dispatcher map on workforce wasn't showing on IE v11.0.48. It was working fine yesterday afternoon with IE. However, Chrome displayed the map correctly so we switched to this browser instead. LA county mainly uses IE for web so we had to install Chrome for workaround. Now the map shows up on IE at 10AM PST. Thanks.

Re: Workforce map tiles error

KarenBastien — Tue, 05 Dec 2017 18:54:13 GMT

This is doing in on edge chrome and explorer. Just FYI

Karen A Bastien

Electric Distribution Engineering Specialist

Holland Board of Public Works

625 Hastings Avenue, Holland, MI 49423

616.355.1599 office

616.8861903 cell

616.355.1560 fax

www.hollandbpw.com<http://www.hollandbpw.com/>

Re: Workforce map tiles error

CraigGillgrass — Tue, 05 Dec 2017 19:27:28 GMT

We've installed a fix for this issue. If you still experience a problem, please let me know.

We apologize for any issues this caused.

Craig

Re: Workforce map tiles error

KarenBastien — Tue, 05 Dec 2017 20:48:50 GMT

Working great now. Thank you workforce crew!

Karen A Bastien

Electric Distribution Engineering Specialist

Holland Board of Public Works

625 Hastings Avenue, Holland, MI 49423

616.355.1599 office

616.8861903 cell

616.355.1560 fax