topic Re: Workforce App Crashing on Android Tablet in ArcGIS Workforce Questions

Workforce App Crashing on Android Tablet

DanielStoelb — Fri, 05 Apr 2019 17:51:27 GMT

Acer B3-A40

Android version 7.0

Kernel version 4.4.22

App downloads fine, but keeps crashing when trying to load the project. Tried disabling location tracking, default basemap is the topo basemap (not custom). Thoughts?

Re: Workforce App Crashing on Android Tablet

CraigGillgrass — Wed, 10 Apr 2019 16:48:17 GMT

Hi Daniel,

I apologize for the issue you're seeing. Can you try the following:

Kill the Workforce app
Under Settings search for Workforce
Tap Storage
Tap Clear Data
Relaunch Workforce and sign in to see if the issue is reproduced.

Also, what version of the Workforce app are you using? Is this against Enterprise or ArcGIS Online?

thanks,

Craig

Re: Workforce App Crashing on Android Tablet

DanielStoelb — Tue, 16 Apr 2019 14:46:30 GMT

Craig,

Just followed your steps and still have the issue. I can see the project, but cannot get into it by clicking on it - the app crashes at that point.

I'm running it off of ArcGIS Online with the latest version (17.0.1)

Re: Workforce App Crashing on Android Tablet

CraigGillgrass — Tue, 16 Apr 2019 23:46:28 GMT

Daniel,

Can you add me to the Workforce project so I can take a look? My named user to add is `craig_sp`.

Please invite me as mobile worker to the project.

thanks,

Re: Workforce App Crashing on Android Tablet

DanielStoelb — Wed, 17 Apr 2019 15:26:19 GMT

Craig,

I just added you. Thanks!