topic Re: installed workforce for ArcGIS on my mobile phone,but when I try to view my projects a message comes up saying "Couldn't open project." Can you help? in ArcGIS Workforce Questions

installed workforce for ArcGIS on my mobile phone,but when I try to view my projects a message comes up saying "Couldn't open project." Can you help?

FrankTench — Tue, 14 Feb 2017 03:27:58 GMT

I am using a Samsung Galaxy 6 with Android

Re: installed workforce for ArcGIS on my mobile phone,but when I try to view my projects a message comes up saying "Couldn't open project." Can you help?

CraigGillgrass — Tue, 14 Feb 2017 14:31:50 GMT

Frank, can you confirm a few things:

- Which version of Workforce you are using?

- Are you participating in the project as a worker?

Craig

Re: installed workforce for ArcGIS on my mobile phone,but when I try to view my projects a message comes up saying "Couldn't open project." Can you help?

DavidForbuss1 — Tue, 14 Feb 2017 23:44:18 GMT

Having a similar issue here...can't logon to the workforce website from my PC:

Re: installed workforce for ArcGIS on my mobile phone,but when I try to view my projects a message comes up saying "Couldn't open project." Can you help?

RickeyFight — Wed, 15 Feb 2017 00:02:30 GMT

I was just able to log into mine.

Re: installed workforce for ArcGIS on my mobile phone,but when I try to view my projects a message comes up saying "Couldn't open project." Can you help?

DavidForbuss1 — Wed, 15 Feb 2017 00:18:54 GMT

And now it's working fine...strange.

Re: installed workforce for ArcGIS on my mobile phone,but when I try to view my projects a message comes up saying "Couldn't open project." Can you help?

CraigGillgrass — Wed, 15 Feb 2017 14:58:00 GMT

Hi David,

Just a reminder that both the iOS and web applications of Workforce are released and supported - if you run into issues such as being unable to open projects or sign in to Workforce; you can contact Technical Support - it will generally be the fastest way to resolve your issue.

The issue that Frank mentioned in his original post is related to Android which, for the time being, is still in Beta.

Craig

Re: installed workforce for ArcGIS on my mobile phone,but when I try to view my projects a message comes up saying "Couldn't open project." Can you help?

DavidForbuss1 — Wed, 15 Feb 2017 15:51:30 GMT

Ok thanks Craig. I was able to login, but then the problem came back again later in the day. I'll try again today and see if it's working now.

Re: installed workforce for ArcGIS on my mobile phone,but when I try to view my projects a message comes up saying "Couldn't open project." Can you help?

JerryGarcia — Fri, 31 May 2019 14:43:31 GMT

Craig Gillgrass‌

I'm just getting started with Workforce so I don't know all the nuances...

I created a project successfully last week and was able to open a project as a worker from the Android app.

This week, I deleted the original project, and created another, but the worker can not open the new project. I get the following error, or the Android app just spins... For this new project, I added additional hosted feature layers into both dispatcher and worker web maps, I turned on more features, etc.

So... I tried creating the most basic project without extra features, without messing around with the web maps... but, still same issue.

Is there a way to read logging associated with this error message, or any logging? It's like a needle in a haystack without access to logging (or better messaging). Thank you.

How do I proceed?

I'm using AGO and the latest Android Workforce App.

Re: installed workforce for ArcGIS on my mobile phone,but when I try to view my projects a message comes up saying "Couldn't open project." Can you help?

CraigGillgrass — Fri, 31 May 2019 16:38:51 GMT

Can you invite me as a Dispatcher and Worker to the project? Use `craig_sp`

thanks,

Re: installed workforce for ArcGIS on my mobile phone,but when I try to view my projects a message comes up saying "Couldn't open project." Can you help?

JerryGarcia — Fri, 31 May 2019 16:53:31 GMT

I added you to one of the three projects as dispatcher and worker. Let me know if you need anything else.

I don't need the project fixed. I can delete and rebuild. I was just trying to figure out how it works so I could build a demo for a prospective customer.

Thanks for your help.

Best.

Re: installed workforce for ArcGIS on my mobile phone,but when I try to view my projects a message comes up saying "Couldn't open project." Can you help?

JerryGarcia — Fri, 31 May 2019 16:55:32 GMT

It appears my Dispatcher user can open the project on Android app, but my Worker cannot. But, before, both were having issues. Thanks.

Re: installed workforce for ArcGIS on my mobile phone,but when I try to view my projects a message comes up saying "Couldn't open project." Can you help?

CraigGillgrass — Fri, 31 May 2019 16:57:34 GMT

Can you let me know the name of the project? thanks

Re: installed workforce for ArcGIS on my mobile phone,but when I try to view my projects a message comes up saying "Couldn't open project." Can you help?

JerryGarcia — Fri, 31 May 2019 16:59:26 GMT

Sales Rep Customer Schedule

Re: installed workforce for ArcGIS on my mobile phone,but when I try to view my projects a message comes up saying "Couldn't open project." Can you help?

CraigGillgrass — Fri, 31 May 2019 17:01:48 GMT

did you invite the craig_sp user as a worker and dispatcher? I don't see the projects in my list for Workforce.

Re: installed workforce for ArcGIS on my mobile phone,but when I try to view my projects a message comes up saying "Couldn't open project." Can you help?

JerryGarcia — Fri, 31 May 2019 17:06:32 GMT

Yes. Is this correct?

Re: installed workforce for ArcGIS on my mobile phone,but when I try to view my projects a message comes up saying "Couldn't open project." Can you help?

JerryGarcia — Fri, 31 May 2019 18:53:55 GMT

If you want to reduce chatter on this thread, feel free to send me a private message. Thanks again.