topic Re: Workforce mobile notifications troubleshooting in ArcGIS Workforce Questions

Workforce mobile notifications troubleshooting

JayJohnsonWashoeCounty — Thu, 22 Oct 2020 16:55:41 GMT

We are using Workforce Classic to manage Mobile Worker Assignments in Early Voting.

While generally successful, I am getting isolated reports from some workers that they are not getting notifications and have to refresh the app to see new assignments. I know this is happening on Android, I'm not sure whether we've experienced this on I-phone.

Is there any troubleshooting possible for this issue?

Jeff Shaner‌

Thanks,

Jay

Re: Workforce mobile notifications troubleshooting

CraigGillgrass — Thu, 22 Oct 2020 17:38:12 GMT

Jay, taking a bit of a guess at this, but it could be due to poor network connectivity in those areas. Are there any commonalities in their connectivity?

Craig

Re: Workforce mobile notifications troubleshooting

JayJohnsonWashoeCounty — Thu, 22 Oct 2020 17:51:34 GMT

That is my guess as well. Unfortunately our main staging areas for techs seems to have connectivity issues...

Re: Workforce mobile notifications troubleshooting

JayJohnsonWashoeCounty — Thu, 22 Oct 2020 20:37:10 GMT

Turns out that the Mobile Worker with the problem was using a "Samsung Galaxy Note 20 ultra". When they switched to an older Galaxy S7 it is working fine.