Workflow item search intermittent timeout error

gis_grow — Thu, 31 Aug 2023 15:53:24 GMT

Hello,

we have a ArcGIS Enterprise HA istallation. We use a load balancer with web adaptor, and we have all server roles separated. So we have a arcgis server site with server role (hosted) and ArcGIS Workflow Manager (Classic) extension called srvh, on other arcgis server site we have a ArcGIS Workflow Manager Server Standard role called srvw.

The 2 server site are federeted with a portal and the workflow item are published into the srvh site server. When we open the workflow manager app and go into work view to see all jobs, the multiple request to retrive all job some time works and some time give us a 400 error. When we have this error, we see into srwm log this error:

! @82m1gi37m - Internal server error, for (GET) [/workflow/712f75eb7d984da78a88abfcc5242491/community/users/02043522?token=CE78jgAUY9RMn2cmOO7XCKomM2fkTpbNTycSqbMw5IS-KIClGgY-gj3iv6epUoRnYzb1unKZhOMJYUi3cIAxPBtUDu7eaaUROBN97yxnywLNussn6b9p1GUg0Itf6H4RqPtpNPYy0AF1H0YWYwaDiDCr0WHwcVTCiTdzOqpPGE-GOQHfRYfvH5b4kl76ZgRWWeV1yhl1RopulS2Z1NPQz1_FKO_AUa6EdjHvTEqXva9nWQLclTdJwv9LIj-_sOlN] -> play.api.UnexpectedException: Unexpected exception[WorkflowDataStoreException: Feature layer call failed with 500: The connection attempt failed.] at play.api.http.HttpErrorHandlerExceptions$.throwableToUsefulException(HttpErrorHandler.scala:355) Caused by: esri.workflow.exceptions.WorkflowDataStoreException: Feature layer call failed with 500: The connection attempt failed. at esri.workflow.utils.JsonHelpers$FeatureLayerHelpers.$anonfun$getCheckedJson$2(JsonHelpers.scala:75)

and into srvh site server we see this error:

Failed to return all services configurations in the folder 'null'. Could not connect to the ArcGIS component at URL 'https://fqdn-server:7443/arcgis/sharing/rest/search'. The ArcGIS component on that machine may not be running or the machine may not be reachable at this time.Error: Connect to fqdn-server [server name/IP] failed: connect timed out Failed to return all services configurations in the folder 'null'. Could not connect to the ArcGIS component at URL 'https://fqdn-server:7443/arcgis/sharing/rest/search'. The ArcGIS component on that machine may not be running or the machine may not be reachable at this time.Error: Protocol not available (connect failed)

our istallation is on linux vm into cloud.

Any help about this issue?

Thanks

Re: Workflow item search intermittent timeout error

Ranga_Tolapi — Thu, 04 Jan 2024 09:05:55 GMT

Hi @gis_grow, is this resolved? would you mind sharing the solution. Thanks.

Re: Workflow item search intermittent timeout error

pyoungberg — Sun, 28 Apr 2024 21:07:32 GMT

We're seeing the same problem

topic Workflow item search intermittent timeout error in ArcGIS Workflow Manager Questions

Workflow item search intermittent timeout error

Re: Workflow item search intermittent timeout error

Re: Workflow item search intermittent timeout error