topic Unable to start workflow manager service in ArcGIS Workflow Manager Questions

Unable to start workflow manager service

JoshuaJohnson5 — Fri, 04 Nov 2022 19:51:15 GMT

Using ArcGIS Enterprise 10.8.1.

I am attempting to test the newly installed ArcGIS Workflow Manager Server, but when I click on the blue button that says "+ Create Workflow Item", after entering a name, I get a white screen that says:

"Unable to connect to the Portal or Workflow Manager Server. Please check the connection."

On the server that has workflow manager installed, the service isn't even started. When I click it to start, it errors out with Error 1067.

"Windows could not start the ArcGIS Workflow Manager Server Service on Local Computer. Error 1067: The process terminated unexpectedly."

As far as I know, I have followed the instructions provided by ESRI. Not sure where to look, or if I missed a step.

Re: Unable to start workflow manager service

JoshuaJohnson5 — Tue, 08 Nov 2022 17:30:23 GMT

Well, I guess I'll try ESRI tech support. I'll post their solution once I get it.

Re: Unable to start workflow manager service

JoshuaJohnson5 — Tue, 08 Nov 2022 20:18:54 GMT

Alright. Turns out it was a very simple solution!

There is a file at (if you did a default installation):

"C:\Program Files\ArcGIS\Server\WorkflowManager\RUNNING_PID"

RUNNING_PID was telling the server that the Workflow service was already running, even though it was not. Deleting this file allowed the service to then be started.

It was essentially a "ghost service".

Apparently this is a common issue.

Re: Unable to start workflow manager service

JFarmer — Wed, 09 Nov 2022 17:28:50 GMT

Hi @JoshuaJohnson5

Sorry for my delayed reply here but glad Tech Support was able to help. I did want to mention, this issue is a bug at the 10.8.1 release of Workflow Manager Server. It was fixed at 10.9 and you won't see this any longer once you upgrade.

Jonathan