topic Re: Unable to create new Workflow Item in ArcGIS Workflow Manager Questions

ArcGIS Workflow Manager 11.0/3.0 - Unable to create new Workflow Item

JosephSia2 — Wed, 07 Sep 2022 08:01:44 GMT

I've set up a new deployment ArcGIS enterprise with workflow manager. It's currently using a self signed certificate. I've run into an issue where the Workflow Manager indicates that it's unable to create new Workflow items (attached) but the logs in ArcGIS server does not indicate any errors. Has anyone also run into these issues? I'm using ArcGIS Enterprise 11.

Re: Unable to create new Workflow Item

JosephSia2 — Wed, 07 Sep 2022 07:02:43 GMT

Just a quick update in case anyone else has the same issue.

The steps I took to get to this state as follows:

Run ArcGIS Azure Resource Manager to set up a single machine enterprise site
Create firewall in and out rules for port 13443
Install ArcGIS Workflow Manager Server
Authorize ArcGIS Workflow Manager Server
Restart machine
Access Portal
Assign ArcGIS Workflow Manager Role to Portal User
Access ArcGIS Workflow Manager as authorized user
Activate ArcGIS Workflow Manager Server Role
Launch ArcGIS Workflow Manager
Select create new item
"Unable to create new Item" error is displayed

Am dropping the use of the latest version of Workflow Manager 11 and might try the classic version instead as the job I'm trying to get done was due yesterday.

Re: Unable to create new Workflow Item

RobertSmith1 — Wed, 31 Aug 2022 21:24:53 GMT

Hello @JosephSia2,

Thank you for your question and for thoroughly documenting the steps you took. I followed your steps to reproduce the issue and got the same results, and I believe the issue may have been caused when the machine was restarted. When restarting the machine, it’s normally also necessary to also restart the Workflow Manager service. If that’s the case then restarting your Workflow Manager service may resolve this, as it did for me when testing.

Normally, restarting the machine shouldn’t be necessary when installing Workflow Manager. When authorizing ArcGIS Workflow Manager Server, ArcGIS Server should immediately recognize the updated licensing. If you have questions or run into issues feel free to post here again or consult the Installation and Deployment page of our documentation.

Best regards,

Robert Smith

Re: Unable to create new Workflow Item

JosephSia2 — Wed, 07 Sep 2022 07:51:37 GMT

Hi,

Thanks for the reply. Happened to have some time so decided to test again. Have provided a minor update to the original post with a video cap. I've also done additional poking around and have found that the following error is generated on the browser when "Create new workflow Item" is clicked. Did I miss anything?

Re: ArcGIS Workflow Manager 11.0/3.0 - Unable to create new Workflow Item

JosephSia2 — Thu, 09 Feb 2023 05:09:45 GMT

Updating this for closure. I was using the Azure Enterprise Builder to create my baseline deployment. I've found that the configuration of the baseline deployment does not work for workflow manager by default Additional cloud configurations need to be done to the cloud infrastructure for it to work.

Have not had time to work out the details have since moved on. Thanks.

Re: ArcGIS Workflow Manager 11.0/3.0 - Unable to create new Workflow Item

JohnAnderson1 — Wed, 24 Dec 2025 01:15:36 GMT

I experienced a similar error recently and posting it on here in case it helps others.

My organisation was using a very different environment. On-premises Linux servers with reverse proxy instead of the ArcGIS Web Adaptor, and a single-server installation. The problem for us was that the reverse-proxy had not been configured to access the ArcGIS Workflow Manager port. An assumption had been made that Workflow Manager would be running on the same port as the standard ArcGIS GIS Server (which had been configured to also act as the Hosting Server and the Workflow Manager role), but after the issue had been identified, and the reverse-proxy configured correctly, the Workflow Manager web application started working.