topic Re: Cannot connect workflow manager items workflow manager pane in ArcGIS Workflow Manager Questions

Cannot connect workflow manager items workflow manager pane

Hala_Ghareeb — Thu, 13 Jan 2022 12:30:59 GMT

Hi all, I Cannot connect workflow items on ArcGIS Pro from the workflow manager pane, although it was working well before.
I am using a service-driven deployment pattern

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Re: Cannot connect workflow manager items workflow manager pane

JFarmer — Wed, 12 Jan 2022 14:17:24 GMT

Hi @Hala_Ghareeb

I see you mentioned it was working before. Has anything changed? Have you done an upgrade, any changes to the environment at all?

When you get this error, do you see anything in the Workflow Manager Server logs? Those are part of the ArcGIS Server logs for versions 10.9 and later.

This is a really good issue for Tech Support to take a look at if you wanted to create a case with them. They should be able to get this resolved pretty quick.

Jonathan

Re: Cannot connect workflow manager items workflow manager pane

Hala_Ghareeb — Wed, 12 Jan 2022 15:59:38 GMT

Hi @JFarmer,

Thank you for your reply!

I had upgraded ArcGIS Pro from 2.7 to 2.9 then I found this issue. I have downgraded ArcGIS Pro again to 2.7 but still having the same issue.

For the server logs, I have ArcGIS Enterprise 10.8.1, and I did not find any results for this issue in the logs.

Re: Cannot connect workflow manager items workflow manager pane

JFarmer — Wed, 12 Jan 2022 22:08:48 GMT

@Hala_Ghareeb

For 10.8.1, the logs are actually separate from ArcGIS Server and are located at <ArcGIS Server installation location>\workflowmanager\logs

Pro also has logs for Workflow Manager but the process involves adding in some new registry keys. Support would be a good resource to assist there.

Re: Cannot connect workflow manager items workflow manager pane

Hector_Melendez — Tue, 28 Jun 2022 01:14:12 GMT

Did you manage to resolved this? I'm having the same issue. Did support provided the registry entries to troubleshoot from ArcGIS Pro?

@Hala_Ghareeb @JFarmer

Re: Cannot connect workflow manager items workflow manager pane

AnushaT — Thu, 07 Jul 2022 11:53:48 GMT

Hello, Any updates regarding this issue. Even I'm facing the same problem.

Re: Cannot connect workflow manager items workflow manager pane

JFarmer — Thu, 07 Jul 2022 12:56:07 GMT

@Hector_Melendez @AnushaT

Hi,

It would be good if you both could work with Technical Support on this issue. Unfortunately, troubleshooting here isn't ideal as the cause could be a number of things, some specific to your environment. Support can also assist with getting Pro logs setup to pull more information about the problem.

Thanks,

Jonathan

Re: Cannot connect workflow manager items workflow manager pane

ElizabethLorenaRodriguez — Tue, 12 Jul 2022 15:06:32 GMT

Hi @Hala_Ghareeb

I was facing the exact same problem. The issue was related with the SSL certificate. The ArcGIS Web Adaptor was set with a self signed certificate, once we changed it, the issue was solved.

Re: Cannot connect workflow manager items workflow manager pane

Ranga_Tolapi — Tue, 24 Jan 2023 06:28:26 GMT

Based on our experience, self-signed certificate with Subject Alternative Name (SAN) also works.

Re: Cannot connect workflow manager items workflow manager pane

rafidahnasuha — Thu, 01 Feb 2024 00:47:11 GMT

Hi,

I am also facing the same problems that cannot connect with the workflow manager server.

Re: Cannot connect workflow manager items workflow manager pane

Ranga_Tolapi — Thu, 01 Feb 2024 02:02:50 GMT

Hear from Esri support team, a patch 2.9.12 is planned to release end of February to address intermittent connectivity issues between ArcGIS Pro and WFM.

Re: Cannot connect workflow manager items workflow manager pane

JFarmer — Thu, 01 Feb 2024 13:41:09 GMT

Hi @Hala_Ghareeb @Ranga_Tolapi

Yes, we do have a fix around connectivity for Workflow Manager in the ArcGIS Pro 2.9.12 patch that will be releasing soon. However, that fix is specific to a bug where attempts to connect to the workflow pane in Pro took more than 10 seconds and then timed out (BUG-000164293).

If this connection failure is immediate or happening before that timeout, this fix would not resolve your issue. If that's the case, I'd recommend working with Tech Support to troubleshoot further.

Let me know if you have any questions.

Jonathan

Re: Cannot connect workflow manager items workflow manager pane

Ranga_Tolapi — Thu, 01 Feb 2024 13:47:15 GMT

Hi @JFarmer

Noted with thanks.

May I know what would be the new request timeout value towards BUG-000164293 resolution in the ArcGIS Pro 2.9.12 patch?

Re: Cannot connect workflow manager items workflow manager pane

JFarmer — Thu, 01 Feb 2024 14:05:43 GMT

@Ranga_Tolapi

That connection timeout is now set to 2 minutes.

Thanks,

Jonathan

Re: Cannot connect workflow manager items workflow manager pane

Ranga_Tolapi — Thu, 29 Feb 2024 02:17:14 GMT

Thank you, @JFarmer.

We have installed ArcGIS Pro 2.9.12.

Just curious, is there any configuration/workaround for users to extend the timeout value if required?

Re: Cannot connect workflow manager items workflow manager pane

JFarmer — Fri, 01 Mar 2024 16:48:17 GMT

Sounds good @Ranga_Tolapi.

Edit: We did make this timeout value configurable using a registry key change. We do not plan to make this process public but customers can contact Tech Support who can walk them through how to make the change if needed.

Jonathan