topic Re: Custom Printing Service in AGO in ArcGIS Web AppBuilder Questions

Custom Printing Service in AGO

KaraCaricato-Michalke — Thu, 16 Feb 2017 22:37:23 GMT

I am trying to create a custom print service on arcgis server 10.3.1 using the export web map tool and the get layout templates info. After I run through all of the steps to create the gps service and try to use it in a web app, it doesn't work. I checked the rest endpoint and it's missing the "Export Web Map Task" under the Tasks section and it's missing the the Export%Web%Map%Task at the end of the URL. I have no idea what I'm doing wrong, any help would be appreciated.

Re: Custom Printing Service in AGO

DerekLaw — Fri, 17 Feb 2017 00:34:36 GMT

Hi Kara,

Some resources for publishing print services:

Tutorial: Publishing additional services for printing—Documentation | ArcGIS Enterprise
ArcGIS for Server 10.1: PrintingTools Service Tutorial video
(video is older, but shows the workflow you need to follow)

Hope this helps,

Re: Custom Printing Service in AGO

MatthewAyer — Mon, 13 Mar 2017 13:16:36 GMT

This isn't working for me in AGO. It works in Portal for ArcGIS, but not AGO. The only print services I am able to add to AGO are the out of the box utility print services from my ArcGIS server. Is it possible to add a custom print service to AGO? One that is created via a geoprocessing server either from the tutorial you mentioned( This doesn't work for me), or preferably my own geoprocessing service created via ArcPy?

Re: Custom Printing Service in AGO

DerekLaw — Mon, 13 Mar 2017 20:08:22 GMT

Hi Matthew,

> Is it possible to add a custom print service to AGO?

Yes, please see this help topic: Configure utility services—ArcGIS Online Help | ArcGIS

Hope this helps,

Re: Custom Printing Service in AGO

MatthewAyer — Tue, 14 Mar 2017 11:04:09 GMT

We were able to get this working with help from ESRI support. The custom print service had to be named "PrintingTools" according to a newly logged bug. [BUG-000103361: Using custom print services in the Print widget of Web AppBuilder for ArcGIS returns the following error message, "This is not a print task."]

Re: Custom Printing Service in AGO

KaraCaricato-Michalke — Thu, 30 Mar 2017 13:40:42 GMT

Matthew,

Even when I add the custom print service "PrintingTools" it gives me the same error. Am I doing something else wrong?

Re: Custom Printing Service in AGO

MichaelMiller2 — Thu, 30 Mar 2017 14:03:51 GMT

Your URL should look something like this.

https://xxx.yyyy.zzzzz.ccc/arcgiserver/rest/services/PrintLayouts/PrintService/GPServer/Export%20Web%20Map

Re: Custom Printing Service in AGO

KaraCaricato-Michalke — Thu, 30 Mar 2017 14:08:42 GMT

Michael,

That's what I thought, I don't know what I'm doing wrong that the export web map print task isn't publishing. I created my web map template, ran the export web map tool, and shared the service naming it "PrintingTools". I'm not sure what I'm missing, any help would be greatly appreciated!

Re: Custom Printing Service in AGO

MichaelMiller2 — Thu, 30 Mar 2017 14:22:46 GMT

It looks like you are trying to add the service to your AGOL account. What you need to do is add the service, via URL, to the Printing Utility Services in AGOL, you will need to be admin on your organizational account.

Re: Custom Printing Service in AGO

KaraCaricato-Michalke — Thu, 30 Mar 2017 14:36:34 GMT

When I try that as Admin, I still get an error. I'm missing the Export%20Web%20Map - do you know why this is?

Re: Custom Printing Service in AGO

MatthewAyer — Thu, 30 Mar 2017 14:41:46 GMT

The print service has to have a task. What does it say for tasks when you go to the GPserver rest end point? In the example below the Task listed is 'AdvancedHighQualityPrinting'. SO it is whatever that task is. Also the make sure the type is: Synchronous and not asynchronous.

PrintSample/PrintingTools (GPServer)

Service Description:

AdvancedHighQualityPrintingExecution Type: esriExecutionTypeSynchronous
Result Map Server Name:
MaximumRecords: 1000
Child Resources:

Re: Custom Printing Service in AGO

KaraCaricato-Michalke — Thu, 30 Mar 2017 14:46:19 GMT

It says None for tasks. This is part I don't understand - I've done everything according the the esri configuration in their resources. Also, yes, I've published it as synchronous. Maybe it's time I just reach out to esri because I'm really not sure what else I am missing.

Re: Custom Printing Service in AGO

DerekLaw — Thu, 30 Mar 2017 16:44:46 GMT

Hi Kara,

I suggest you try and re-publish your custom print GP service. If that doesn't work, please contact Esri Tech Support so they can investigate further.

Good luck,

Re: Custom Printing Service in AGO

KaraCaricato-Michalke — Tue, 04 Apr 2017 15:49:57 GMT

I worked with ESRI on this and as usual the problem fix was simple. I was publishing with arcmap version 10.5 to a server version 10.3.1 and since it is not backwards compatible, it would not work. After downgrading my arcmap to 10.3.1, I was able to publish the print service with the export web map task; however, the print service is still not fully functional as the only option available is "Map_Only" even though my folder containing all of the templates is registered successfully in the data store.

Re: Custom Printing Service in AGO

RoryMcPherson__Stantec_ — Tue, 09 Jan 2018 04:05:57 GMT

Yes I'm having issues with this as well. When clicking on the print widget in web appbuilder I am able to successfully connect to and select one of my custom print templates (mxds) from my registered folder, however I'm getting an "Error, try again" message a bit after clicking print.

When I hover my mouse over the red exclamation warning I see the text "Error executing tool. Export Web Map". I'm sure I've got the correct url plugged in though - as also mentioned in a comment above.

I've done everything in the documentation exactly as described (Tutorial: Publishing additional services for printing—Documentation | ArcGIS Enterprise), so I'm not sure why I'm getting this error.

Re: Custom Printing Service in AGO

RobertScheitlin__GISP — Tue, 09 Jan 2018 14:03:51 GMT

Rory,

If you have a large amount of graphics in your map then the print url parameters may exceed the GET character limit and thus you need to use POST. In this scenario you need to use a Proxy so the POST method is used. If you are using an AGOL hosted WAB app I am not real sure how this is done but in WAB Dev locally hosted apps you just deploy the esri resources proxy and set the proxy url in your apps main config.json.

Re: Custom Printing Service in AGO

KaraCaricato-Michalke — Tue, 09 Jan 2018 15:23:52 GMT

Rory,

Here is the help I had received from ESRI on this problem:

"Thank you for your time earlier today. Below I have tried to recap our

conversation:

- Identified that the Publisher folder path was UNC over IP, while the

Server folder path was an absolute path to Server's C drive.

- The templates were not located on the C drive rather were on a file

share.

- RDP into the File share machine.

- Created an identical siteadmin account with same credentials.

- Gave sharing and security permissions to the template folder.

- Copied the UNC path.

- Added this UNC path as the server folder path in template folder

registration.

- Successfully registered the location.

- Republished the service and all the templates were available."

I hope this helps and good luck!

Kara

Re: Custom Printing Service in AGO

RoryMcPherson__Stantec_ — Tue, 09 Jan 2018 20:02:10 GMT

Thanks! I'll look into these suggestions!

Re: Custom Printing Service in AGO

EricPeña — Thu, 15 Feb 2018 17:46:24 GMT

I also found that the templates folder must be registered with Server directly. It will not work if a parent folder is what is registered. I had different department template folders within in a parent folder and figured registering the parent folder with Server would work but it didn't. Once I registered the template folders individually prints job worked.