topic Re: Print Widget - Error: Unable to connect to map server ... in ArcGIS Web AppBuilder Questions

Print Widget - Error: Unable to connect to map server ...

Alexwang — Tue, 06 Dec 2016 16:50:35 GMT

Hello, I got the following error message when I was trying to use WAB built-in Print Widget with ESRI printing service (Task: Export Web Map Task ). when I hover the error, it told me the "Error executing tool ....... Unable to connect to map server https://..../mymap/myservice/MapServer. ...Failed to execute Web Map Export task".

The map service can be accessed via rest-end point and the web map is shared at org level and can be seen from the application. Are there any other things I need to config to make it work? Thanks for your help!

Re: Print Widget - Error: Unable to connect to map server ...

RobertScheitlin__GISP — Tue, 06 Dec 2016 16:55:48 GMT

Alex,

Are you mixing https and http urls? Are you printing secured layers? Do you have a proxy setup?

Re: Print Widget - Error: Unable to connect to map server ...

Alexwang — Tue, 06 Dec 2016 17:01:42 GMT

Thanks Robert. Yes, the layers from our clients are secured so https://.....

here is what I have for the httpProxy part in the application config. How to set up a proxy?

Re: Print Widget - Error: Unable to connect to map server ...

RobertScheitlin__GISP — Tue, 06 Dec 2016 17:35:03 GMT

Alex,

Print secured services is a bit of a hassle. Here is some info:

Printing maps that contain secured services—Documentation (10.3 and 10.3.1) | ArcGIS for Server

Re: Print Widget - Error: Unable to connect to map server ...

Alexwang — Tue, 06 Dec 2016 19:07:26 GMT

Thank you so much Robert. I'll give it a try.

Re: Print Widget - Error: Unable to connect to map server ...

SolomonPulapkura — Tue, 04 Apr 2017 19:06:23 GMT

Hi Robert,

That link suggests you need to have token based authentication. What if you have web tier authentication?

I am having the same issue and I am using web tier authentication.

Thanks for any help!

Re: Print Widget - Error: Unable to connect to map server ...

RobertScheitlin__GISP — Tue, 04 Apr 2017 19:48:43 GMT

Solomon,

Sorry I don't have any suggestions for web-tier security.

Re: Print Widget - Error: Unable to connect to map server ...

SolomonPulapkura — Fri, 14 Apr 2017 20:14:24 GMT

Alex did this ever work for you? I've been trying to make the web appbuilder print widget work with both web tier and token based auth...but cant!

I tried custom print services like the link from Robert but still no luck...

Why is this so hard?

Re: Print Widget - Error: Unable to connect to map server ...

JonathanMori1 — Tue, 20 Aug 2019 15:20:10 GMT

I tried this too and zero luck. This shouldn't be such a hard thing to get working.... I've struggled with this for years

Re: Print Widget - Error: Unable to connect to map server ...

TanuHoque — Tue, 20 Aug 2019 16:11:37 GMT

Jonathan Mori‌

Is that web tier authentication?

If so, you must have your server(s) federated with a portal. See the help link below. With web tier authentication, there is a limitation, at the web architecture level, that does not allow the user identity to flow through. As you know when you submit a request to a print service, like your web maps, it tries to access map/feature/image services to get image/features etc. In order to access those services, a print service must have privilege to access them -- since end users identity does not flow through, it basically relies on token. When your servers are federated to a portal, token gets passed around and print service can access secured services.

Print maps that contain secured services—Documentation (10.7) | ArcGIS Enterprise

Having said that if you don't have portal and your security requirement is not really a per user level security you can choose one of the following options as last resorts (neither of them are recommended approach and we ask you to opt in to this with ample caution).

Embed credentials with your print service
Print maps with non-token based secured services from a print service published from ArcGIS Pro
Embed credentials for print services published from ArcMap
Use a domain account as the ArcGIS Server Account (aka SOC user) and give that domain user access to all services
- the downside - since all services are executed as the SOC user, all your map/feature/gp/image services have access to everything that the SOC user have access to
  - therefore you should consider limiting the user access
  - if possible, you can have a separate server only for print service where SOC user is a domain user.

Re: Print Widget - Error: Unable to connect to map server ...

JonathanMori1 — Wed, 21 Aug 2019 14:39:58 GMT

Tanu Hoque‌

Tanu,

Thank you for all your suggestions.

Embed credentials for print services published from ArcMap

I tried this one because we are using layers that are from a server we cannot federate with the portal, and one server that is federated with the portal. (this is only a temporary situation from a company merger)

I got a new error.

A connection with the server could not be established (WinINet Error while using HTTPS security, 12029)

“Use a domain account as the ArcGIS Server Account (aka SOC user) and give that domain user access to all services

I haven’t tried that one, I wasn’t sure how to go about doing this?

Re: Print Widget - Error: Unable to connect to map server ...

TanuHoque — Wed, 21 Aug 2019 15:57:10 GMT

I tried this one because we are using layers that are from a server we cannot federate with the portal, and one server that is federated with the portal. (this is only a temporary situation from a company merger)
I got a new error.
A connection with the server could not be established (WinINet Error while using HTTPS security, 12029)

Here is what I'd recommend you to do:

log on the server machine, that hosts the print service, as ArcGIS Server Account (aka SOC user).
don't log on the server as you or any other account. It must be the ArcGIS Server Account
open a browser
try to access the map/feature service.
can you access that service without any problem?
- does it prompt you to accept any certificate?
  - if it does, you need to fix the certificate issue.
    - print service does not accept any certificate when prompted for its validity
if you can't access that, check with your system admin to figure out why?

“Use a domain account as the ArcGIS Server Account (aka SOC user) and give that domain user access to all services
I haven’t tried that one, I wasn’t sure how to go about doing this?

Please check out this following help:

The ArcGIS Server account—ArcGIS Server (Windows) Installation Guide | ArcGIS Enterprise

Hope you will find this helpful.