topic Re: Web AppBuilder stops allowing you to save configuration. in ArcGIS Web AppBuilder Questions

Web AppBuilder stops allowing you to save configuration.

PaulDoherty2 — Mon, 28 Sep 2015 17:55:16 GMT

Has anyone else had an issue where you suddenly can no longer make new changes to their web mapping app in Web AppBuilder? All of a sudden the "Save" button is stuck on "Saved"? It is probably a known bug, but does anyone know of a workaround other than starting over?

Re: Web AppBuilder stops allowing you to save configuration.

RobertScheitlin__GISP — Mon, 28 Sep 2015 18:04:56 GMT

Paul,

There is nothing you can change in the apps properties or widgets settings that will make the save appear?

Re: Web AppBuilder stops allowing you to save configuration.

RebeccaStrauch__GISP — Mon, 28 Sep 2015 18:05:17 GMT

Is it that you can't make new changes, or that it says "Saved" that you are worried about? If you make a change, with it show "Save" again (typically behavior....then after you hit Save, changes to Saved).

Re: Web AppBuilder stops allowing you to save configuration.

BillFox — Mon, 28 Sep 2015 18:12:33 GMT

Hi Paul,

I have had it get stuck and have to log out of Portal for ArcGIS and back in again to clear it up.

I have adopted the save often habit - just in case.

The other weird thing I've seen is when you change the drawing order in the mxd after publishing the service, webmap and web appbuilder app it will mess up query widgets, identify results, etc. To prevent that I have adopted the "Allow assignment of unique numeric IDs for map service publishing" option in the mxd data frame's General tab before publishing the service for the first time.

-Bill

Re: Web AppBuilder stops allowing you to save configuration.

PaulDoherty2 — Tue, 13 Oct 2015 19:53:42 GMT

Thank you Bill Fox, Rebecca Strauch, GISP, and Robert Scheitlin for your response. But so far nothing proposed has fixed the problem. This has happened with 2 separate applications where Save turns to Saved and nothing can change it.

- deleting a widget

- changing the name of the title

- adding a widget

- signing out and back in

- clearing history / cookies

- different browser

- incognito mode in Chrome

So I am hoping someone at Esri can propose a workaround and notify us if there is an existing bug. This is an absolute 'showstopper' because if you have a live application, you cannot just take it down and start over.

Re: Web AppBuilder stops allowing you to save configuration.

RobertScheitlin__GISP — Tue, 13 Oct 2015 19:59:46 GMT

Paul,

if you are using the developer version then open the appbuilder.log found at [install dir]\server\logs and see if there is a clue there.

Re: Web AppBuilder stops allowing you to save configuration.

PaulDoherty2 — Fri, 16 Oct 2015 18:52:37 GMT

I am working through this with Esri Support case number 01695480

The only work around so far is:

1) Save As a new app, but this breaks all the widgets

2) Changing the theme to a new theme, but this also breaks all the widgets.

No clue as to what is causing the problem as we cannot replicate it.

Re: Web AppBuilder stops allowing you to save configuration.

JunshanLiu — Tue, 20 Oct 2015 08:37:21 GMT

This looks strange, could you post your browser console log?

BTW, "1) Save As a new app, but this breaks all the widgets" do you mean the app stops working after save as?

Re: Web AppBuilder stops allowing you to save configuration.

JakeSlyder — Thu, 29 Oct 2015 15:22:03 GMT

I just encountered issue myself on the ArcGIS Online version. The way I got around it was to save a copy of the app, choose a different theme and then this allows you to save again. Once you've saved as a different theme, then you can change back to the theme you were initially working with. In my case, all my widgets were still there and properly configured, but then I was able to save again.

Re: Web AppBuilder stops allowing you to save configuration.

PaulDoherty2 — Thu, 29 Oct 2015 17:32:58 GMT

Ok great workaround, although if you have the app embedded or shared, you will need to update those URLs. I worked through this issue with Esri Support, however, we were unable to replicate the issue on their end.

I have had this happen to two applications, but cannot figure out what is common between all of these cases.

Thanks for posting.

Re: Web AppBuilder stops allowing you to save configuration.

JakeSlyder — Thu, 29 Oct 2015 19:19:16 GMT

Well if you want to keep that same url, then perhaps you could just try this without the "save as" step. I did that because I wasn't sure whether my widgets would be configured when I switched back from a different theme. However, it seem like at least in my case the configurations they were fine, so if you're brave you could try switching between themes in that original app.

Re: Web AppBuilder stops allowing you to save configuration.

RichardAbram — Fri, 30 Oct 2015 17:26:52 GMT

I have the same issue with my local developers install install (version 1.2). I finally opened the developers window in Chrome and noticed the app was switching from desktop mode to mobile mode (in the debug console window) and the button would sometimes change from Saved to Save allowing me to save my work. A little more testing I found that resizing the browser window to a much smaller size the button would swap from "Saved" to "Save" allowing me to save my work. Kind of a lame work around but definitely better than having to rebuild the application over and over.

So this does seem to be a bug of some sore in the app itself.

Re: Web AppBuilder stops allowing you to save configuration.

PaulDoherty2 — Fri, 30 Oct 2015 17:57:56 GMT

Nice work! I will try this myself and see if I can get ESRI Support to log the issue (01695480).

Paul

Sent from my iPhone

Re: Web AppBuilder stops allowing you to save configuration.

BrianGallegos — Wed, 03 Aug 2016 20:55:40 GMT

Richard,

That worked great! I would have never thought of resizing the window to see if that worked!

Thanks a bunch.

Brian

Re: Web AppBuilder stops allowing you to save configuration.

C_EHoward — Mon, 29 Aug 2016 14:07:00 GMT

yes, thanks from me too Richard. This is not something I would have thought would matter, especially since this behavior just started happening for me (Online version of WAB). whenever I get support to take my case (anyone else have trouble talking to someone when you really need support) I will raise this issue with them and hopefully something will be done, as this resize 'workaround' is not an acceptable way to use AGOL. thanks again

Re: Web AppBuilder stops allowing you to save configuration.

JunshanLiu — Tue, 30 Aug 2016 09:31:28 GMT

Could you share the app that can’t be saved?

Re: Web AppBuilder stops allowing you to save configuration.

LeoQuayle — Tue, 20 Sep 2016 10:18:42 GMT

I am new to WAB (using developer edition with AGOL), but I have encountered a similar issue except that all buttons on my web app configuration control panel (within the builder environment) become non-responsive. Its like I've been locked out of the app and can no longer edit it? Can someone explain?

Re: Web AppBuilder stops allowing you to save configuration.

RobertScheitlin__GISP — Tue, 20 Sep 2016 11:50:51 GMT

Leo,

Can you share a screenshot of the app and any errors in the CMD window and or browsers web console.

Re: Web AppBuilder stops allowing you to save configuration.

LeoQuayle — Tue, 20 Sep 2016 12:25:14 GMT

Hi Robert

I dont get any error messages, but the app seems to 'hang' with only the "choose Web Map" icons and simply wont allow me to get to any of the options (all buttons are de-activated). The only option available to me is to shut down the app.

It has happened numerous times, and I cant pinpoint a reason. I have been trying to ass a custom widget? As I said, I am finding my way around.....

Re: Web AppBuilder stops allowing you to save configuration.

LeoQuayle — Tue, 20 Sep 2016 12:26:30 GMT

Thats add a custom widget by the way....