topic Re: Print Widget w/ Custom Template Fails in Chrome in ArcGIS Web AppBuilder Questions

Print Widget w/ Custom Template Fails in Chrome

AhjungKim4 — Mon, 07 Aug 2017 20:02:24 GMT

We're using the AGO version of Web AppBuilder. A team member published custom print template to internal facing ArcGIS Server. In WAB, the print widget was configured pointing to the service URL. Print widget works fine in Internet Explorer, but in Chrome, print job fails. I can see that in Chrome, "submit job" request is being proxied.

Request URL in Chrome:
http://[our org name].maps.arcgis.com/sharing/proxy?http:/[internal facing ArcGIS Server name]/arcgis/rest/services/PrintTemplates/[custom service name]/GPServer/Export%20Web%20Map/submitJob

Request URL in Internet Explorer:

http:/[internal facing ArcGIS Server name]/arcgis/rest/services/PrintTemplates/[custom service name]/GPServer/Export%20Web%20Map/submitJob

I can't quite figure out why "http://[our org name].maps.arcgis.com/sharing/proxy?" is being appended at the beginning of the request in Chrome.

Re: Print Widget w/ Custom Template Fails in Chrome

RobertScheitlin__GISP — Fri, 11 Aug 2017 13:05:08 GMT

Ahjung,

The request is being proxied in Chrome because this is the correct action when communicating between two servers. The fact that IE is not proxying the request is a IE issue. If the print job is failing when being proxied then it sounds like you do not have your internal ArcGIS server url added to your proxy.config.

Re: Print Widget w/ Custom Template Fails in Chrome

AhjungKim4 — Fri, 11 Aug 2017 13:11:17 GMT

Thank you for the input. This app is built with AGO WAB so I can't edit proxy.config. Is there a workaround?

Re: Print Widget w/ Custom Template Fails in Chrome

RobertScheitlin__GISP — Fri, 11 Aug 2017 13:54:19 GMT

Not that I am aware of. You should contact esri tech support.

Re: Print Widget w/ Custom Template Fails in Chrome

TanuHoque — Wed, 15 Apr 2020 23:10:13 GMT

looking at the request, I looks like the print service is set to run in async mode. WAB does not like async print service.

please see step #4 in the following help if your print service is published in a portal

Share custom layouts for printing from ArcGIS Pro—Documentation (10.7) | Documentation for ArcGIS Enterprise

or, see step #5 in the next section if you have your print service running on a standalone server

Share custom layouts for printing from ArcGIS Pro—Documentation (10.7) | Documentation for ArcGIS Enterprise

Make this change and give this a try and let me know if it does not work.