topic Re: Error with print widget/service in Web AppBuilder in ArcGIS Web AppBuilder Questions

Resolved: Error with print widget/service in Web AppBuilder

JRhodes — Mon, 17 Feb 2020 16:26:48 GMT

Hi,

I built a simple Web AppBuilder application in ArcGIS Online (with all data coming from hosted feature services), but I'm getting strange behavior from Esri's default print service. When trying to use any other layout than MAP_ONLY, it either foes nothing and instantly returns only an "Error, try again" warning as shown below. When I hover over the error, a tooltip says "Cannot read property renderer of undefined". Oddly, MAP_ONLY works fine. Also odd is that I checked several other apps I've previously built, and the print service works fine on those.

I've tried rebuilding the app from scratch to no avail, and tried a different browser. Any insight or workaround is appreciated. Below is a screenshot of the app as well as the developer console in Chrome.

Re: Error with print widget/service in Web AppBuilder

RickeyFight — Mon, 17 Feb 2020 17:08:43 GMT

Joseph Rhodes‌

The app that you have linked above does not have a print widget.

Re: Error with print widget/service in Web AppBuilder

JRhodes — Mon, 17 Feb 2020 17:12:05 GMT

Thanks Rickey...I forgot I had removed it. I added it back just now.

Re: Error with print widget/service in Web AppBuilder

RickeyFight — Mon, 17 Feb 2020 17:20:41 GMT

Joseph Rhodes‌ Whose print service are you using? Yours or ESRI?

Re: Error with print widget/service in Web AppBuilder

RickeyFight — Mon, 17 Feb 2020 17:27:55 GMT

Joseph Rhodes‌

I was able to get map_only to print. I had to try another print type first that failed.

Here is the map only print.

Re: Error with print widget/service in Web AppBuilder

RickeyFight — Mon, 17 Feb 2020 17:34:49 GMT

Joseph Rhodes‌

After more testing, If you go to another template add a title then go back to map_only, it will print a map.

https://utility.arcgisonline.com/arcgis/rest/directories/arcgisoutput/Utilities/PrintingTools_GPServer/x_____x6hpOQBSXF-…

Re: Error with print widget/service in Web AppBuilder

JRhodes — Mon, 17 Feb 2020 17:56:02 GMT

Thanks Rickey - as I mentioned in the original post, MAP_ONLY is working. In any case, I need my users to just be able to print a map without having to know a workaround or being limited to MAP_ONLY. This will be public-facing.

Re: Error with print widget/service in Web AppBuilder

DavidPike — Mon, 17 Feb 2020 18:20:59 GMT

Is this your export web map service? If soRepublishe it with info level warnings and make sure its synchronous and you have added the get map template info result. Completely remove the widget, save, exit. Restart web editor and add the widget again.

Re: Error with print widget/service in Web AppBuilder

JRhodes — Mon, 17 Feb 2020 18:42:53 GMT

Hi David, I am using Esri's default print service. I edited my post to make this clearer. Thanks.

Re: Error with print widget/service in Web AppBuilder

RickeyFight — Mon, 17 Feb 2020 19:24:40 GMT

Joseph Rhodes‌

Have you tried using a different symbology or not clustering the map? I had an issue with wab printing that did not print with certain symbology

Re: Error with print widget/service in Web AppBuilder

JRhodes — Tue, 18 Feb 2020 15:38:11 GMT

Rickey, de-clustering resolved the problem. Thanks for prodding me to check that. Unfortunately I need clustering, so it looks like I'll have to sacrifice printing capability. Thanks again.

Re: Resolved: Error with print widget/service in Web AppBuilder

TanuHoque — Wed, 19 Feb 2020 16:55:54 GMT

Thanks for reporting it. It turned out to be a bug in WAB Print Widget. The team is aware of this.

Pls note, it works fine in AGOL Map Viewer.

Re: Resolved: Error with print widget/service in Web AppBuilder

AndresCastillo — Wed, 15 Apr 2020 22:05:41 GMT

What is the bug number?

Re: Resolved: Error with print widget/service in Web AppBuilder

TanuHoque — Wed, 09 Feb 2022 18:02:42 GMT

My apologies as I missed your comment somehow before
BUG-000113797 - https://support.esri.com/en/bugs/nimbus/QlVHLTAwMDExMzc5Nw==

Re: Resolved: Error with print widget/service in Web AppBuilder

MichaelaBobeck — Fri, 15 Mar 2024 07:05:02 GMT

Hi,

I have the same issue and getting the same error message when trying to print a layout in the web app to pdf. I’ve tried and checked the symbology and visualisation settings, removed and added the widget, but it’s still not working. The map only option seems to work occasionally but then not displaying all active layers. I have a couple of layers which are feature services from fulcrum forms, but if that was to be the problem, turning them off doesn’t help neither. And I kind of need them to be displayed.
I’m using ArcGIS online, not enterprise.

Any suggestions on why it’s not working and ideas on what I could try to fix the issue would be greatly appreciated.