topic Re: Custom PrintService in ArcGIS WebApp Builder throws error when used in PrintWidget in ArcGIS Web AppBuilder Questions https://community.esri.com/t5/arcgis-web-appbuilder-questions/custom-printservice-in-arcgis-webapp-builder/m-p/189488#M5190 <HTML><HEAD></HEAD><BODY><P>Hi Mario,</P><P>It is most likely failing because your print service fails to access agol base map services.</P><P></P><P>If you set your print service Message Level to Error/Warning/Info, you should see more descriptive error message showing the reason behind the failure.</P><P><IMG class="image-1 jive-image" src="https://community.esri.com/legacyfs/online/484178_pastedImage_1.png" /></P><P></P><P>The most likely reason your print service fails to connect basemap services is because of firewall settings.</P><P>I think I usually asks users to do is this:</P><UL><LI>log on to your server machine that is running your print service<UL><LI>make sure you log as <STRONG>ArcGIS Server Account </STRONG>not as your account</LI></UL></LI><LI>open a browser and try to access a agol basemap service</LI></UL><P></P><P>hope this helps.</P><P>Thanks.</P><P>Tanu</P></BODY></HTML> Thu, 05 Mar 2020 17:27:31 GMT TanuHoque 2020-03-05T17:27:31Z Custom PrintService in ArcGIS WebApp Builder throws error when used in PrintWidget https://community.esri.com/t5/arcgis-web-appbuilder-questions/custom-printservice-in-arcgis-webapp-builder/m-p/189487#M5189 <HTML><HEAD></HEAD><BODY><P style="color: #242729; border: 0px; margin: 0px 0px 1em;">I have a WebApp application I am creating with the Web AppBuilder Developer Edition. In ArcMap, I created a custom print service like described here (<A href="https://enterprise.arcgis.com/en/server/latest/create-web-apps/windows/tutorial-publishing-additional-services-for-printing.htm" rel="nofollow noreferrer" style="color: #1d4d5c; border: 0px; font-weight: inherit; text-decoration: underline;">https://enterprise.arcgis.com/en/server/latest/create-web-apps/windows/tutorial-publishing-additional-services-for-printing.htm</A>). When I use the custom PrintService in the PrintWidget, no file is exported but an error is thrown: <SPAN style="border: 0px; font-weight: inherit;"><EM>Error executing tool. Export Web Map.</EM></SPAN></P><P style="color: #242729; border: 0px; margin: 0px 0px 1em;">When I copy the Web_Map_as_JSON code that is generated from the execute call, remove the basemap layer (<A href="https://services.arcgisonline.com/ArcGIS/rest/services/World_Topo_Map/MapServer" rel="nofollow noreferrer" style="color: #1d4d5c; border: 0px; font-weight: inherit; text-decoration: underline;">https://services.arcgisonline.com/ArcGIS/rest/services/World_Topo_Map/MapServer</A>) from the JSON code, I can get the PrintService to work when I execute&nbsp;from REST endpoint (execute) in the ArcGIS Server Manager.</P><P style="color: #242729; border: 0px; margin: 0px 0px 1em;">But&nbsp;the combination of MapServices (hosted on an internal server) and the ESRI basemap does not work.</P><P style="color: #242729; border: 0px; margin: 0px 0px 1em;">When I use the standard PrintService of WAB, I can get an export when I deselect all layers and only print the basemap, but when I add layers of my MapServices, it fails. However, since I need a custom template, I cannot use the standard PrintService.</P><P style="color: #242729; border: 0px; margin: 0px 0px 1em;">Any idea what has to be done to make the print widget working with a custom PrintService and combine the ESRI basemap with MapServices hosted internally?</P></BODY></HTML> Thu, 05 Mar 2020 07:06:40 GMT https://community.esri.com/t5/arcgis-web-appbuilder-questions/custom-printservice-in-arcgis-webapp-builder/m-p/189487#M5189 MarioNowak 2020-03-05T07:06:40Z Re: Custom PrintService in ArcGIS WebApp Builder throws error when used in PrintWidget https://community.esri.com/t5/arcgis-web-appbuilder-questions/custom-printservice-in-arcgis-webapp-builder/m-p/189488#M5190 <HTML><HEAD></HEAD><BODY><P>Hi Mario,</P><P>It is most likely failing because your print service fails to access agol base map services.</P><P></P><P>If you set your print service Message Level to Error/Warning/Info, you should see more descriptive error message showing the reason behind the failure.</P><P><IMG class="image-1 jive-image" src="https://community.esri.com/legacyfs/online/484178_pastedImage_1.png" /></P><P></P><P>The most likely reason your print service fails to connect basemap services is because of firewall settings.</P><P>I think I usually asks users to do is this:</P><UL><LI>log on to your server machine that is running your print service<UL><LI>make sure you log as <STRONG>ArcGIS Server Account </STRONG>not as your account</LI></UL></LI><LI>open a browser and try to access a agol basemap service</LI></UL><P></P><P>hope this helps.</P><P>Thanks.</P><P>Tanu</P></BODY></HTML> Thu, 05 Mar 2020 17:27:31 GMT https://community.esri.com/t5/arcgis-web-appbuilder-questions/custom-printservice-in-arcgis-webapp-builder/m-p/189488#M5190 TanuHoque 2020-03-05T17:27:31Z