topic Re: Users having issues accessing application on desktops in ArcGIS Web AppBuilder Questions

Users having issues accessing application on desktops

LeoLadefian4 — Mon, 15 Feb 2016 16:59:52 GMT

I have a web app deployed to gis.atlantaga.gov/dpcdviewer

I am currently receiving complaints from users about the app spinning up and displaying a white screen. This is with desktop browsers only, on mobile it seems to be working. It seems to work internally just fine. These are external users beyond the firewall.

Has anyone experienced this issue? The users are using Chrome, ie, etc

Re: Users having issues accessing application on desktops

XanderBakker — Mon, 15 Feb 2016 17:05:55 GMT

It seems to be working just fine from here (at client site behind a proxy).

Re: Users having issues accessing application on desktops

LeoLadefian4 — Mon, 15 Feb 2016 17:10:52 GMT

Very strange, thanks so much for testing. I've had two users call about the same issue. I'm guessing it's some sort of security setting on their servers?

Re: Users having issues accessing application on desktops

RobertScheitlin__GISP — Mon, 15 Feb 2016 17:14:45 GMT

Leo,

Is there a certain browser or OS that is having issues? I find that IE is normally the problem.

Re: Users having issues accessing application on desktops

LeoLadefian4 — Mon, 15 Feb 2016 17:18:02 GMT

Not really, I told them to test Chrome, IE etc. They seem to being doing ok going through a mobile device however.

Re: Users having issues accessing application on desktops

ChrisSmith7 — Mon, 15 Feb 2016 17:38:04 GMT

They seem to being doing ok going through a mobile device however.

Sounds almost like a DNS issue if they can hit it externally (from the mobile device connected to a cell tower) but not internally. Can they reach it via IP address?

Re: Users having issues accessing application on desktops

ChrisSmith7 — Mon, 15 Feb 2016 17:39:49 GMT

Ah, I skipped over your comment in the initial post - sounds like this isn't the issue, then.

Re: Users having issues accessing application on desktops

LarryStout1 — Mon, 15 Feb 2016 22:47:47 GMT

Leo,

I had a user once who let his grandson play on the computer. He panned the map so far out, that all he got was a white screen. (I had implemented my own save extent widget at the time.) If this is the problem, the Home button will get you back to a map.

Larry

Re: Users having issues accessing application on desktops

LeoLadefian4 — Tue, 16 Feb 2016 13:34:03 GMT

Thanks for the info, the customers are stating that the app won't even load, it just spins the startup screen and goes blank. I'm thinking it must be some sort of browser security setting on their end.