topic Re: Points will not render in Web App Builder if labels are added in ArcGIS Web AppBuilder Questions

Points will not render in Web App Builder if labels are added

aaaker — Fri, 01 Aug 2025 19:54:58 GMT

In ArcGIS Enterprise I have a web map that is being displayed publicly with web app builder. I've added an address points layer (published to our AGO, and available publicly). The points draw fine until I add simple labels, then they no longer draw at all. They display fine in the webmap, but not at all in Web AppBuilder. This application has been around a long time and this just recently became a problem.

Re: Points will not render in Web App Builder if labels are added

CodyPatterson — Fri, 01 Aug 2025 20:08:58 GMT

Hey @aaaker

What version of Enterprise are you using?

Along with this, have you tested on other browsers to see if it may be a browser issue?

Cody

Re: Points will not render in Web App Builder if labels are added

KenBuja — Fri, 01 Aug 2025 20:10:44 GMT

Have you checked whether the labels are showing correctly when opened in Map Viewer Classic? Map Viewer Classic and Web AppBuilder use ArcGIS Maps SDK for JavaScript 3.x while the new Map Viewer uses ArcGIS Maps SDK for JavaScript 4.x. If your labels use something only available in 4.x, Web AppBuilder won't be able to render them.

Re: Points will not render in Web App Builder if labels are added

aaaker — Mon, 04 Aug 2025 15:51:54 GMT

We are on Enterprise 11.2. I have tried it on other browsers and it doesn't work on any of them.

Re: Points will not render in Web App Builder if labels are added

aaaker — Mon, 04 Aug 2025 15:54:43 GMT

They do show in Map Viewer Classic.