topic Re: Map navigation on Google Pixel 2 in ArcGIS Web AppBuilder Questions

Map navigation on Google Pixel 2

EricMcPhee — Thu, 23 Aug 2018 14:01:41 GMT

I recently got a Google Pixel 2. Since doing so, I have been unable to pinch to zoom or pan any maps that have been made with Web AppBuilder. I tried several maps from the Web AppBuilder for ArcGIS - Live Sites Showcase and I cannot navigate as expect in their applications either.

Has anyone else run into this issue?

Re: Map navigation on Google Pixel 2

BruceMiller — Tue, 28 Aug 2018 17:13:24 GMT

I just had someone point out this issue on Windows touch devices. I can pinch and zoom on my Android phone. I just tried to pinch and zoom on my Surface and I have the same issue. I tried both an AGOL version and a developer version and both would not zoom. I'm pretty sure it worked before.

Re: Map navigation on Google Pixel 2

DanAllen — Thu, 30 Aug 2018 19:20:03 GMT

I have the same issue. I made an app using web app builder in the beginning of August, and it worked fine chrome mobile browser on a Google Pixel 2. Now I open the same app on the same device and I cannot pan or pinch to zoom. All I can do is double tap to zoom.

Re: Map navigation on Google Pixel 2

EricMcPhee — Fri, 31 Aug 2018 12:48:43 GMT

Well at least it's not just me...

The same applications work on many other devices, just not the Pixel 2 XL.

Re: Map navigation on Google Pixel 2

GeoffAbma1 — Fri, 31 Aug 2018 17:13:54 GMT

I am having the same issue with my Google Pixel 2. I do not have this issue with my iPad Mini 2 or my iPad Pro. I'm glad to hear I'm not the only as well.

Re: Map navigation on Google Pixel 2

BradJones3 — Tue, 09 Oct 2018 20:32:09 GMT

I just had one of my Users come to me with a Pixel 2 XL that just started acting like this. It worked a week ago (last time he used it). I asked him to download Firefox and test it. Web app works fine in Firefox on a Pixel 2, Chrome doesn't.

Re: Map navigation on Google Pixel 2

ChrisCarter3 — Fri, 12 Oct 2018 16:18:21 GMT

I'm also seeing this behavior on a Surface Pro and a Pixel 2. I have a Samsung phone that works correctly, using the same version of Chrome as the Pixel 2.

Re: Map navigation on Google Pixel 2

GarethBaker1 — Tue, 02 Apr 2019 15:33:14 GMT

I've just had a user report similar experience on a new Motorola G6 work phone. Not able to navigate any apps built with WAB on ArcGIS Enterprise 10.6. We have Microsoft Intune enabled and the same thing happens in the work browser, plus the work and personal versions of Chrome.

Did anybody ever get a resolution for this?

Re: Map navigation on Google Pixel 2

ChrisCarter3 — Tue, 09 Apr 2019 15:42:11 GMT

I asked about it at the Developer Summit last month and was told that a fix is coming but it didn't make it into Enterprise 10.7.

I just tested on ArcGIS Online and it appears that touch navigation works again, so I have my fingers crossed that it will be fixed in Enterprise 10.7.1.

-Chris

Re: Map navigation on Google Pixel 2

ChrisWiebke — Wed, 24 Apr 2019 15:18:01 GMT

Yes, I am having this issue also.

Re: Map navigation on Google Pixel 2

victhomas — Tue, 02 Jul 2019 15:58:31 GMT

Now that 10.7.1 have been released, by chance have you guys test it out to see if the bug is fixed?

Just wanted to see if 10.7.1 have fixed the trouble on touchscreen devices that you uses Google Chrome browser to access the WebApp Builder. Navigation on the map, panning, zooming is not working properly with Chrome browser on touchscreen devices with 10.7 or 10.6.1

thanks,

Re: Map navigation on Google Pixel 2

ChrisCarter3 — Tue, 09 Jul 2019 16:28:40 GMT

It's been working for us since we upgraded to Enterprise 10.7.

-Chris

Re: Map navigation on Google Pixel 2

victhomas — Tue, 09 Jul 2019 16:48:50 GMT

Chris,

You are using the out of the box and not WAB developer edition correct? And it is working on Portal for ArcGIS with 10.7?

Maybe I should upgrade Portal for ArcGIS to 10.7.1 or 10.7 and use the WAB there.

thanks,

Re: Map navigation on Google Pixel 2

ChrisCarter3 — Wed, 10 Jul 2019 05:07:59 GMT

Yes, WAB out of the box, NOT developer edition, running on ArcGIS Enterprise 10.7.

Here is an app that you can see for yourself. Works on my Android phones, Surface Pro, Chrome, etc. All the browsers that didn't work on 10.6.1.

https://gis.anaheim.net/portal/apps/webappviewer/index.html?id=8b5f58037979419bb9a9a72e9202837b

-Chris