topic Re: Unable to update visible scale range in web application in ArcGIS Web AppBuilder Questions

Unable to update visible scale range in web application

tahunt01 — Tue, 17 Aug 2021 18:10:15 GMT

Hello,

I have a web application that contains several different layer types including feature layers, map image layers, and hosted feature layers. In the "layers" widget settings, I have enabled users to update the visible scale range for each layer. However, when I launch the application and attempt to do that, the visibility range doesn't change.

Originally some of the layers were published with a visible scale range applied, so I thought that was the issue. However I re-published the data with no visible scale range set, and the problem persists.

Does anyone know if this is a bug or have any idea why I might not have this capability, even though it's enabled in the app/layer settings?

Thank you,
Tara

Re: Unable to update visible scale range in web application

Cat_W — Wed, 27 Oct 2021 23:41:09 GMT

I am having the same issue. Did you find a cause or solution @tahunt01 ?

Re: Unable to update visible scale range in web application

Anonymous User — Tue, 21 Dec 2021 03:04:03 GMT

I am also having this issue on ArcGIS Portal 10.8.1 using Web App Builder. The layers are map image layers and have preset scale extents set before they were published. How can I fix so that users can change scale in the web map?

Re: Unable to update visible scale range in web application

MeghanBlair — Thu, 24 Mar 2022 14:54:48 GMT

I'm also having this issue with a portal web app. Did you find a solution?

Re: Unable to update visible scale range in web application

Cat_W — Mon, 28 Mar 2022 14:18:57 GMT

I was told that is a known issue with enterprise 10.8 and updating to 10.9 is the recommended solution.
We were able to Frankenstein the enterprise app JavaScript by replacing with the AGOL layerlist widget JavaScript as an interim solution, but it periodically gets “fixed” back to broken.

Good luck,