topic Re: Web App Builder - Edits won't save in ArcGIS Web AppBuilder Questions

Web App Builder - Edits won't save

AndrewVan_Wychen1 — Tue, 29 Jun 2021 16:21:42 GMT

Has anyone experienced issues with saving changes made on a web app? I have one that if I make a change the application doesn't recognize anything was changed so the option to save stays greyed out (Inactive). I have tried other applications and haven't seen the issue anywhere else and this app was working the last time I was working on it.

Re: Web App Builder - Edits won't save

NathanHeickLACSD — Wed, 30 Jun 2021 20:31:53 GMT

Try making an additional change, then save it, change it back, and save it. I have had to do that, but I don't remember why.

Re: Web App Builder - Edits won't save

AndrewVanwychen — Fri, 02 Jul 2021 12:04:35 GMT

Thanks for the advise, unfortunately no changes are recognized so there's no option to save. I spoke with ESRI Technical Support - essentially they said it's a known issue and the app has been corrupted in some way. What's interesting is they said to try changing the screen size as that has worked for others, this did work, if I exited full screen with the browser and made the window about half full screen then the app edited and saved as normal. But if I maximized the window and resaved not only did any changes not save the app lost all attribute customization (title/links/icons/color scheme) and returned to all default setting for attributes.

Re: Web App Builder - Edits won't save

KristalWalsh — Wed, 11 Aug 2021 02:35:14 GMT

Thanks for posting this. I have lost literally a day's work re-entering my settings because I can't get anything to save. For a while, I thought I was doing something wrong. I'll have to recreate this entire app and in the meantime, have staff without a way to work. @AlixVezina maybe during our call about the Smart Editor we can also discuss this issue.? Thank you. Kristal

Re: Web App Builder - Edits won't save

AlixVezina — Wed, 11 Aug 2021 03:46:16 GMT

@KristalWalsh @AndrewVan_Wychen1
The case you are describing sounds like a permissions issue. In some cases, if you do not own the application you are editing, you will not be able to save the changes. Otherwise, maybe this bug report will help? Problem: Unable to save edits in Web AppBuilder for ArcGIS (esri.com)

Re: Web App Builder - Edits won't save

AndrewVanwychen — Wed, 11 Aug 2021 11:44:46 GMT

@AlixVezina @KristalWalsh

In my case its not a permission issue, I am the admin/owner for the application for the app and for my organization as a whole. The bug report does match what I was seeing and the approach to fix that I used.

Re: Web App Builder - Edits won't save

KristalWalsh — Wed, 11 Aug 2021 14:21:46 GMT

I am the owner and the ability to save has been intermittent. However, the app is shared by 4 staff for entering data (they are in different geographical locations) and I didn't know this was a limitation. Because AGOL does not offer robust editing capabilities, the web editor widgets offered a streamlined workflow. So, we need to schedule times to use it? With regard to the tech article solutions, I have tried all of them and none of these work. When choosing another theme none of my settings are retained and all widgets are blank, when I select a new map, the app does not recognize these changes so there is no way to save. I've tried 3 different browsers and resized the browsers. I will use the approach @jcarlson recommended or recreate the app. When is ESRI going to add this functionality to AGOL?

Re: Web App Builder - Edits won't save

AlixVezina — Wed, 11 Aug 2021 14:31:55 GMT

I'm sorry for the misunderstanding, please let me clarify: sharing the application between multiple editors to perform feature edits simultaneously would not be an issue. Your 4 staff would be able to enter data at the same time as expected. But it appears there could be an issue if there are multiple people building/configuring the application itself. We recommend only one user at the time to make changes to the application configuration.

Regarding the issue you have described "When choosing another theme none of my settings are retained and all widgets are blank" - this is unfortunately a known limitation for themes and data sources, it is recommended choosing your theme and web map before configuring the widgets in the application.

Re: Web App Builder - Edits won't save

AlixVezina — Wed, 11 Aug 2021 14:36:40 GMT

Here is another user reporting the same issue with sharing the application: Web AppBuilder stops allowing you to save configur... - Esri Community

Unfortunately, I do not see a clear resolution for their existing application. If you have the time and would rather not recreate your application, please contact Esri Support and they may be able to help with your specific case and find the source of the problem.

Re: Web App Builder - Edits won't save

KristalWalsh — Wed, 11 Aug 2021 15:15:02 GMT

@AndrewVan_Wychen1 you mentioned you're issue was something mentioned on the bug report? What fixed your issue? I just went back to my first map, the original map used with my web app. All my FS edits appear in the web map and are correct but I still cannot get the web app to recognize any updates. I'll take a look at the report @AlixVezina just mentioned.

Re: Web App Builder - Edits won't save

AndrewVanwychen — Wed, 11 Aug 2021 15:58:05 GMT

Resizing the screen allowed me to update/save. That's certainly not an ideal or long term solution but at the time (needing to make updates in time for meeting later that day) it did the job.

I had to resize the screen to about 1/4 of normal size, odd workaround and I don't understand why it would matter but it did work for me.

Re: Web App Builder - Edits won't save

KristalWalsh — Wed, 11 Aug 2021 16:47:59 GMT

I certainly did not resize my browser to that extent. So if there's a next time, and I'm sure there will be, I'll remember that. Thank you!

Re: Web App Builder - Edits won't save

MollyJordan — Thu, 27 Jan 2022 19:13:02 GMT

Has anyone else found a patch or new version of WAB fixed this saving issue? I have also had this issue... I was able to work around by resizing my window(like some folks mentioned above.

But It did coincided with another issue I have... twice now it has happened when I entered an application(View or Edit) it scrambles the app and now the splash screen is the same as a different app and the widgets are not the same anymore... anyone had this experience?

Thanks,

Molly

Re: Web App Builder - Edits won't save

NathanHeickLACSD — Thu, 27 Jan 2022 19:16:00 GMT

Not me Molly.

Re: Web App Builder - Edits won't save

AndrewVanwychen — Thu, 27 Jan 2022 19:30:57 GMT

I haven't had that. I did go in to make some edits on the app I had that was having the saving issue and noticed that all theme customization and widgets were reset to default.

Re: Web App Builder - Edits won't save

MollyJordan — Thu, 27 Jan 2022 19:45:22 GMT

So, now that you mention it... these were our default settings for this app. We started with a base model from a previous app we had created. So I think we are having the same issue.

Did you find a fix or resolution for this problem of the app resetting to defaults?

Re: Web App Builder - Edits won't save

AndrewVanwychen — Thu, 27 Jan 2022 19:53:07 GMT

Interesting. I didn't bother looking into it, the app was pretty simple so I just made the couple quick changes and saved it, which no works. My guess would be ESRI made an update that solved the saving issue, but also cleared customizations to the affected apps.

Re: Web App Builder - Edits won't save

AlixVezina — Thu, 27 Jan 2022 20:55:56 GMT

Here's a related post with some workarounds that may work: Web AppBuilder stops allowing you to save configur... - Esri Community

A workaround that suggested: when resetting/changing the theme of the application all widgets are cleared, and the save option returns. Note that some of the themes are more compatible when switched than other.

Re: Web App Builder - Edits won't save

JohnCodd — Thu, 29 Dec 2022 18:07:39 GMT

Hi Alix: I would like to change the Theme of my ArcGIS Web AppBuilder App (Not Dev) but I run into the same issue where all the widgets are settings will not migrate to the other Themes. Can Esri help me with this? Thank you!

Re: Web App Builder - Edits won't save

AlixVezina — Thu, 29 Dec 2022 20:19:43 GMT

Unfortunately, some themes are not fully compatible and cannot be interchanged without having to reconfigure some of the widgets. There is nothing that can be done right now to get around this limitation. If you would like more customizable themes and layouts, I would recommend looking into ArcGIS Experience Builder.