topic Re: Custom Web App not working in Chrome in ArcGIS Web AppBuilder Questions

Custom Web App not working in Chrome

PamelaLocke1 — Tue, 09 Mar 2021 20:36:14 GMT

Hi,

I have a custom web app set up that seems to be working for all users except one.

He was having an issue accessing it from Chrome on his Mac, but now cannot use it on Chrome with his Windows machine in his office as well.

It loads fine, but he cannot get any of the feature pop-ups even after clearing cache. It also works fine in Firefox, just not Chrome. He said all web browsers have been updated to the latest versions.

When I test it out, it works fine with no issues....so I'm having a hard time troubleshooting. Any thoughts on what could be causing this for 1 user and not others?

Thanks!

Pamela

Re: Custom Web App not working in Chrome

RickeyFight — Tue, 09 Mar 2021 21:10:54 GMT

@PamelaLocke1

Do they have to sign in to view the webapp?

Re: Custom Web App not working in Chrome

PamelaLocke1 — Tue, 09 Mar 2021 21:59:18 GMT

Yes, it is a secure viewer on our portal and only certain groups on our campus have access to it.

Re: Custom Web App not working in Chrome

RickeyFight — Wed, 10 Mar 2021 00:05:44 GMT

@PamelaLocke1
I have had some weird issues with permissions. I have had to create another account that I have access to with the same exact permissions to test out any bugs. I am not sure why it would not work on chrome but work on firefox

Re: Custom Web App not working in Chrome

PamelaLocke1 — Wed, 10 Mar 2021 00:10:08 GMT

yeah, it's not a permissions thing. He can access the app, but once he's in, non of the pop ups work....?? and he's the only one having the issue.

Re: Custom Web App not working in Chrome

RickeyFight — Wed, 10 Mar 2021 13:59:24 GMT

Are there any extensions that he has installed? Have you tried uninstalling chrome and reinstalling.

Re: Custom Web App not working in Chrome

AndreaFagan — Thu, 25 Mar 2021 19:52:47 GMT

@PamelaLocke1 Did you ever figure this out? I'm having the same issue with a single user. Works in Firefox for him, but not in Chrome. Worked fine in Chrome up until today. And it works fine for me. Thanks!

Re: Custom Web App not working in Chrome

RickeyFight — Thu, 25 Mar 2021 21:38:37 GMT

I am having the same thing. One person cannot select any features.

Re: Custom Web App not working in Chrome

PamelaLocke1 — Fri, 26 Mar 2021 13:04:18 GMT

I have not figured it out yet unfortunately

Re: Custom Web App not working in Chrome

Banff_GIS_Department — Tue, 30 Mar 2021 15:07:31 GMT

I have the same problem - some users cannot see popups or use measuring tools, in Chrome only. It even happens in the web map!

Re: Custom Web App not working in Chrome

Kara_Shindle — Wed, 31 Mar 2021 13:02:56 GMT

Hey, I am up to 3 public users of our parcel viewer who are experiencing an issue where they click on a parcel, but the pop-ups will not work.

Everyone I've been able to verify so far has the most recent version of Chrome. One person reports that everything worked fine using Microsoft Edge.

I have not been able to verify this myself as it works fine in Chrome.

Re: Custom Web App not working in Chrome

AndreaFagan — Wed, 31 Mar 2021 19:24:08 GMT

Through a tech support ticket with Esri, I confirmed that the user could not replicate the popup issues on a different computer (ie popups worked for him on a different computer in Chrome, as well as a different browser on his own computer), so after uninstalling/reinstalling Chrome the issue went away. The user and I had the same version of Chrome, but he did have some OS/security updates pending so perhaps that caused the issue? Regardless, it seemed to fix the issue (for now, or until it happens to someone else!).

Re: Custom Web App not working in Chrome

Kara_Shindle — Wed, 31 Mar 2021 19:29:43 GMT

Also have a ticket in with ESRI - they are getting multiple reports of this happening. The uninstall / reinstall was their go-to, although most of my users don't have that permission/knowledge. We thought the Query widget was also a good workaround as it displays the pop-up info until this gets resolved.

Re: Custom Web App not working in Chrome

Banff_GIS_Department — Wed, 31 Mar 2021 20:38:55 GMT

Did you make any progress out: I followed the suggestions made in this thread: https://community.esri.com/t5/arcgis-web-appbuilder-questions/web-app-not-working-on-chrome/m-p/1042426#M20560 - had to make both of the changes to env.js that were suggested there.

Re: Custom Web App not working in Chrome

PamelaLocke1 — Tue, 13 Apr 2021 15:35:28 GMT

Banff_GIS_Department - thanks for the tip, I will have to try this although it seems scary haha. Currently, still no progress so will have to try!

Pamela

Re: Custom Web App not working in Chrome

bobypan8089 — Fri, 16 Jul 2021 13:46:35 GMT

I have the same problem.

When I am clear the cache, that I am not able to load the map for the first time. I have to refresh the page after the map will load.

Here, I have attached the snapshot of the map1. Map is not loaded2. Map is loaded after refreshing the page